Support Center

All purchases on CashorTrade are now backed by Trader’s Protection™, a 100% money back guarantee. Buyers no longer pay sellers on CashorTrade with Paypal. Instead, you pay with a credit or debit card, and CashorTrade holds the funds in escrow to protect both the buyer and seller. Visit our blog at: https://cashortrade.org/blog for more information.

CashorTrade has 3 payout schedules: standard, expedited and instant. To see which one you are approved for, visit the account settings page and choose “payouts”.

• Standard payout is 3 days after the event takes place.

• You will be automatically upgraded to expedited payout after 3 undisputed transactions on Cashortrade. CashorTrade will then send payment the day after the buyer receives valid tickets. You can also be approved for expedited payout by adding a credit card to your profile to secure your sales (your card will not be charged except if you fail to deliver valid tickets).

• You will be automatically approved for Instant Payout after 20 undisputed transactions on CashorTrade. Payout will be sent the day after the buyer pays.

In all cases, Paypal can take 3-5 days to see the cash in your account, but it often happens faster. For more details on payouts, visit our knowledgebase.

Yes. The buyer pays CashorTrade, who holds their cash in Escrow until the transaction is complete and then pays you. If it shows in your message string that the buyer has paid, you should send tickets. As a seller, you are protected as long as you deliver valid tickets.

No. CashorTrade accepts debit cards and credit cards and offers Trader’s Protection™, a 100% money back guarantee on your purchase. Visit our blog to learn more about Trader’s Protection.

Face Value includes the cost of the ticket, standard fees from the original retailer (not broker fees), and potential PayPal and shipping costs

Example

You paid $30 for a ticket through a theatre's online portal, but in check out you had to pay an additional $5 in processing fees and $2 in shipping. The total on the receipt says $37. You want to make this transaction through our Trader's Protection insurance transaction process and mail the tickets to the recipient.

• Good: "Ticket for sale, $38.37 + shipping"
• Bad: "Ticket for sale, $37"

Fair Trade means that the trades of equal value.

Example

If you have 5 lawn tickets ($30 each) and you seek only 1 hard to obtain floor ticket ($90) then a great offer is...

• Good: "3 for 1 trade and purchase my extras at Face Value."
• Bad: "I will trade you 5 lawn tickets for 1 floor."

Yes! You can find them in the iTunes store and Google Play store. They complement the already functional mobile web app but offer increased user functionality.

These details are generally useful to include in the title of your post. You can always add more information in the post description.

• Performer name, venue and/or date
• Quantity of tickets
• Seat section and/or row
• What you're looking for in return

Yes. Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a members that has the ticket you want contacts you.

CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.

Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.

Your post is visible on the CashorTrade website and also through our partners who include our widget on their websites. When composing a post, you can set the visibility to your preferences: only CashorTrade members, only your friends, etc.

Gold Members who have enabled alerts will see the post immediately.

You also have access to our 400+ regional CashorTrade Twitter and Facebook groups.

Within your account, navigate to the "posts" tab. Click on the share link in the top right corner. You can choose to broadcast your post to Twitter, Facebook or copy the shortened share link and paste it where you please.

A flag is a notification that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are removed from the site.

For best results use the search bar to type in a performer, festival, city or venue name. The search bar lists the current, trending searches within each category and also shows related queries.

We offer filters to sort tickets by:

• buyers, sellers, traders, haves and wants
• performer, festival, city or venue
• pavilion, floor or lawn

To start sorting tickets, navigate to the tickets page and toggle the buttons. On the desktop web app, there are additional buttons inside the "user filters" and "venue filters" drop down.

We send email, text and or push notifications. Every time a member responds, commits, pays, ships or reviews an email is sent to your account's email address. If you add your phone number/sms to your account a text will be sent, and if you are using the iPhone App a push notification will be sent. You can go to to your Account's "settings" tab to modify the way we sent notifications.

Yes, but it is not recommended. It is important to be responsive to messages related to your transaction. It will improve your reputation in the network. Under your Account's "settings" you can modify what form of notifications you would like to receive and how often.

The seller commits to the buyer. The buyer then commits by submitting payment. The seller can commit to second and third choice buyers if the original buyer does not reply within the first 24 hours. Soon we will allow the seller to enter their own time limits for faster trades closer to the event.

After you commit, the other party will be alerted that they have 24 hours to commit back. You must wait for them to commit before moving on to the next step.

After you commit, the other party will be alerted that they have 24 hours to commit back. You must wait for them to commit before moving on to the next step. During that period, before the other party commits, you can un-commit without financial repercussions. One-sided commits are not solidified agreements.

If both parties have committed you must follow through regardless. We take commits very seriously and we reserve the right to ban a member and revoke membership for members who back out of committed trades.

If you are buying tickets on CashorTrade, you do not need a Paypal account. You buy tickets with a debit, Visa or Mastercard.

If you are selling tickets on CashorTrade, you simply enter your paypal email address. If you do not have a Paypal account, you need to create and validate a Paypal account to accept payout.

After the seller commits to the trade, you pay. CashorTrade protects you and holds your cash while the seller sends you valid tickets. If the tickets are not delivered or not valid, CashorTrade returns your entire purchase price, fees included.

No. Paying with Paypal, Venmo, Western Union, cash in person, or any other way than via credit or debit card on our platform is a violation of our Terms of Service. Your trade is not protected and it may lead to suspension or termination of your account. If someone asks you to pay outside of the platform, they could be a scammer. Please notify us immediately.

Paypal can explain that to you :)

No. The buyer pays CashorTrade, who holds their cash in Escrow until the transaction is complete and then pays you. If it shows in your message string that the buyer has paid, you should send tickets. As a seller, you are protected as long as you deliver valid tickets.

a) If the tickets are TicketMaster tickets and they offer the button to transfer them when viewing your orders, you will need the buyer's email. Simply enter it in and it will send them a fresh ticket with a new bar code. Your tickets will become invalid at this point.

b) If there is no ability to process a transfer, you may upload the PDF directly to the discussion in CashorTrade. All uploaded files are fully encrypted and the buyer will need to confirm their login info to download them. If you have forgotten your password visit: http://cashortrade.org/forgotpwd to reset your password.

Never. Tracking numbers and insurance allow you, the buyer, and CashorTrade to see where your ticket is. If it is lost in the mail, the shipper's insurance pays out the seller. CashorTrade does not protect sellers from tickets lost in the mail that are sent without insurance. 

We don't recommend it.

The more time between the trade the more variables are bound to pop up and shows can be chaotic places to meet someone you don't know. To avoid this issue make sure you trade before you get to the show. We have encountered these issues:

• Cell phones stop working
• People get lost
• People are late to the meeting spot or miscommunicate about the exact spot
• Sellers may be tempted to sell their tickets to a higher bidder instead of waiting to meet up with you
• Sellers may be tempted to get rid of their tickets quickly instead of waiting to meet up with you
• Buyers who have trouble finding sellers will request their money back

Reviews help build reputation in our community. Leave someone else a good review and they're likely to do the same for you.

Login to your account, go to your inbox and then click on the discussion with that member. Click the review link. You can also go to your dashboard and a find links to leave reviews there.

Gold Members are supporters of the face value movement who purchased premium membership for $24/year ($2/mo). They can buy at about our cost, 3%, they receive 10-minute head start mobile alerts for any ticket posted that matches their criteria, and more. Learn more about going Gold.

First of all we would like to thank you for being a Gold Member with us. Your support is what makes this movement possible. If you would like to cancel your Gold Membership you must go to your profile and click on the settings tab. Once you click on that you can scroll down to the subscription section and choose cancel from there. Here is a link for the Account Settings

A payment from CashorTrade may show as pending before the cash is available in your account. This is part of Paypal's transfer process.

You can not offer 2 for 1 trades. Only 2 for 1 plus cash difference. Giving away a ticket with no strings is a miracle. Adding an extra ticket to a trade makes it unfair. We used to allow such trades until we had members offer 4 and 6 tickets for 1 ticket. With everyone doing that it ruins the spirit of the site.  If you have been flagged for a post requesting two tickets for the one ticket and not offering a cash difference your post will be subject for removal. 

As a seller, you will be prompted to enter your Paypal account. You can also add it in settings.

If you would like your account to be completely deleted please contact us at info@cashortrade.org. 

If you go to https://cashortrade.org/account/photos/ you can upload a photo to your album then click the "make profile photo". 

It's very important that you follow these steps immediately to get into the venue or to confirm that the ticket is not valid. Please DO NOT buy another ticket and then request a refund the next day. If you don't confirm the ticket is invalid, you will not get a refund. 

1. If you have a mobile ticket, turn the brightness up on your phone screen and try again.
2. Try a different scanner from a different usher.
3. If it is a hard ticket or if the ticket won't scan, visit the box office. Ask them to scan the ticket. If it doesn't work, ask the box office why. Typical reasons include: it was already scanned or that the ticket is not valid. 
4. Contact the seller and report your issue.
5. Create a support ticket on CashorTrade. We are notified and will be in touch. 

 

We will notify the buyer and the seller if we learn of an event being cancelled or postponed. If you find out an event is cancelled before we notify you, please submit a support ticket and let us know. 

• For hard tickets and mobile tickets send via CashorTrade to the buyer, the seller will request the refund of their original purchase on the primary market. Once the seller has been refunded, CashorTrade will refund the buyer. In certain cases, the seller is required to return hard tickets to the primary ticketing company to obtain the refund. In these cases, the buyer should promptly mail the hard tickets back to the seller. 
• Postponed events are handled on a case-by-case basis. Sellers are prohibited from reselling or invalidating tickets they have sold to postponed events. Please submit a support ticket if an event is posponed and you are requesting a refund. 

CashorTrade is not responsible for refunding any cancelled or postponed events if the primary ticketing company does not offfer a refund. 

Bummer! This is a fan community. We’ll do what we can to help you out and the seller will too. 

1. For hard tickets or PDF’s that were sent to you on CashorTrade: go to your discussion with the seller and ask for their help. The seller may be able to email it to you again. If not, he/she may be able to call the box office and have the ticket reissued for you at will call under your name. 
2. For Ticketmaster transfers, or any other transfer where the order was put in your name, contact the primary ticketing company with your order number.