Help Center - FAQ

What is Trader's Protection?

All purchases on CashorTrade are now backed by Trader’s Protection™, a 100% money back guarantee. Buyers no longer pay sellers on CashorTrade with Paypal. Instead, you pay with a credit or debit card, and CashorTrade holds the funds in escrow to protect both the buyer and seller. Visit our Trader’s Protection™ page for more information.

When do I get paid?

Most sellers on CashorTrade get next day payout. The details:

Members who have successfully sold or traded with at least 10 other members and have been active on the paltform for over a year get next-day payout for all transactions.
Newer members get paid out when tickets are received. Because most tickets are e-tickets, delivery to the buyer is instant after the seller commits to them. So, the majority of payouts happen the day after tickets are sold. For hard tickets, you send the tickets to the buyer with insurance and tracking (but without delivery confirmation). You are paid the day after the buyer acknowledges receipt.

To be approved for payout, you will be asked to add a debit card to your account. Your card is authorized prior to payout, but it is not charged and money is never witheld from your account. It is only charged if you fail to deliver valid tickets. For more details, visit our terms and conditions.

To see which one you are approved for, visit the account settings page and choose "payouts".

Do I send tickets before I receive payment?

Yes. The buyer pays CashorTrade, who holds their cash in Escrow until the transaction is complete and then pays you. If it shows in your message string that the buyer has paid, you should send tickets. As a seller, you are protected as long as you deliver valid tickets.

Can I still pay with Paypal?

No. CashorTrade accepts debit cards and credit cards and offers Trader’s Protection™, a 100% money back guarantee on your purchase. Visit our blog to learn more about Trader’s Protection.

What is considered Face Value?

Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.

Example

You paid $30 for a ticket through a theatre's online portal, but in check out you had to pay an additional $5 in processing fees and $2 in shipping. The total on the receipt says $37. You want to make this transaction through our Trader's Protection insurance transaction process and mail the tickets to the recipient.

Good: "Ticket for sale, $38.37 + shipping"
Bad: "Ticket for sale, $37"

Fair Trade means that the trades of equal value.

Example

If you have 5 lawn tickets ($30 each) and you seek only 1 hard to obtain floor ticket ($90) then a great offer is...

Good: "3 for 1 trade and purchase my extras at Face Value."
Bad: "I will trade you 5 lawn tickets for 1 floor."

Is there an iPhone or Android app?

Yes! You can find them in the iTunes store and Google Play store. They complement the already functional mobile web site but offer increased user functionality.

What info do I include in a ticket post?

These details are generally useful to include in the title of your post. You can always add more information in the post description.

Performer name, venue and/or date
Quantity of tickets
Seat section and/or row
What you're looking for in return

Can I post that I'm in search of a ticket or trade?

Yes. Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a members that has the ticket you want contacts you.

Can I trade multiple tickets in one post?

CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.

Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.

Who will see my ticket post?

Your post is visible on the CashorTrade website and also through our partners who include our widget on their websites. When composing a post, you can set the visibility to your preferences: only CashorTrade members, only your friends, etc.

Gold Members who have enabled alerts will see the post immediately.

You also have access to our 400+ regional CashorTrade Twitter and Facebook groups.

How do I share my post to social networks?

Within your account, navigate to the "posts" tab. Click on the share link in the top right corner. You can choose to broadcast your post to Twitter, Facebook or copy the shortened share link and paste it where you please.

What is a flag?

A flag is a notification that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are removed from the site.

How do I find a ticket to buy, sell or trade?

For best results use the search bar to type in a performer, festival, city or venue name. The search bar lists the current, trending searches within each category and also shows related queries.

How do I filter search results?

We offer filters to sort tickets by:

buyers, sellers, traders, haves and wants
performer, festival, city or venue
pavilion, floor or lawn

To start sorting tickets, navigate to the tickets page and toggle the buttons. On the desktop web app, there are additional buttons inside the "user filters" and "venue filters" drop down.

How will I be notified when a member contacts me?

We send email, text and or push notifications. Every time a member responds, commits, pays, ships or reviews an email is sent to your account's email address. If you add your phone number/sms to your account a text will be sent, and if you are using the iPhone App a push notification will be sent. You can go to to your Account's "settings" tab to modify the way we sent notifications.

Can I shut off notifications?

Yes, but it is not recommended. It is important to be responsive to messages related to your transaction. It will improve your reputation in the network. Under your Account's "settings" you can modify what form of notifications you would like to receive and how often.

Who commits to seal the deal?

Similar to a ticket lottery, the buyer commits to buying the ticket. The buyer's card is authorized, but not charged. If the seller then commits to sell the ticket, the buyer's card is charged.Â

I committed to buy, now what?

After you commit to buy, your card is authorized but not charged. The seller is instantaneously alerted to your committed offer. If he chooses your offer, your card is charged. If he chooses another offer, your card is never charged. Good luck!

Do I need a PayPal account to use CashorTrade?

If you are buying tickets on CashorTrade, you do not need a Paypal account. You buy tickets with a debit, Visa or Mastercard.

If you are selling tickets on CashorTrade, you simply enter your paypal email address. If you do not have a Paypal account, you need to create and validate a Paypal account to accept payout.

When do I make a payment?

Your card is authorized but not charged when you commit to buy a ticket. If the seller chooses to sell to you, they will accept your payment and your card will be charged. CashorTrade protects you and holds your cash while the seller sends you valid tickets. If the tickets are not delivered or not valid, CashorTrade returns your entire purchase price, fees included.

Can I pay outside of the platform to save money?

No. Paying with Paypal, Venmo, Western Union, cash in person, or any other way than via credit or debit card on our platform is a violation of our Terms of Service. Your trade is not protected and it may lead to suspension or termination of your account. If someone asks you to pay outside of the platform, they could be a scammer. Please notify us immediately.

Do I wait until the cash is in my Paypal account before sending tickets?

No. The buyer pays CashorTrade. We hold their cash in Escrow until the transaction is complete and then pay you. After you choose "accept payment" from the buyer that you choose to sell to, you should send tickets. As a seller, you are protected as long as you deliver valid tickets.

How does electronic transfer work?

a) If the tickets are TicketMaster tickets and they offer the button to transfer them when viewing your orders, you will need the buyer's email. Simply enter it in and it will send them a fresh ticket with a new bar code. Your tickets will become invalid at this point.

b) If there is no ability to process a transfer, you may upload the PDF directly to the discussion in CashorTrade. All uploaded files are fully encrypted and the buyer will need to confirm their login info to download them. If you have forgotten your password visit: https://cashortrade.org/forgotpwd to reset your password.

Why do I need to mail tickets with insurance and tracking?

Tracking numbers and insurance allow the seller, the buyer, and CashorTrade to see where your ticket is. If it is lost in the mail, the shipper's insurance pays out the seller. CashorTrade does not protect sellers from tickets lost in the mail that are sent without insurance. Please do NOT require delivery confirmation signature, as it can complicate delivery of the ticket if the buyer is not at home when it arrives.Â

Instead of mailing tickets, should I meet up at the show to trade?

Meeting in person is great! The platform makes it easy to do that. You can make a new friend, see shows and trade for years to come.

However, we do NOT recommend meeting on lot just before the show. There are too many variables that can get in the way:

Cell phones stop working due to so many trying to use them at once
People are late to the meeting spot or miscommunicate about the exact spot
Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket

What's the point of reviews anyway?

Reviews help build reputation in our community. Leave someone else a good review and they're likely to do the same for you.

Login to your account, go to your inbox and then click on the discussion with that member. Click the review link. You can also go to your dashboard and a find links to leave reviews there.

What is a Gold member?

Gold Members are supporters of the face value movement who purchased premium membership for $24/year ($2/mo). They can buy at about our cost, 3%, they receive 10-minute head start mobile alerts for any ticket posted that matches their criteria, and more. Learn more about going Gold.

Can I Cancel Gold Membership?

First of all we would like to thank you for being a Gold Member with us. Your support is what makes this movement possible. Gold Membership isn't refeundable, but you can turn off your renewal. Simply go to your profile and click on the settings tab. Once you click on that you can scroll down to the subscription section and choose cancel from there. Here is a link for the Account Settings

What is a pending payment In PayPal

A payment from CashorTrade may show as pending before the cash is available in your account. This is part of Paypal's transfer process.

What Does 1 for 1 Value Mean?

You can not offer 2 for 1 trades. Only 2 for 1 plus cash difference. Giving away a ticket with no strings is a miracle. Adding an extra ticket to a trade makes it unfair. We used to allow such trades until we had members offer 4 and 6 tickets for 1 ticket. With everyone doing that it ruins the spirit of the site. If you have been flagged for a post requesting two tickets for the one ticket and not offering a cash difference your post will be subject for removal.

How do I add my PayPal account to COT?

As a seller, you will be prompted to enter your Paypal account. You can also add it in settings.

How do I delete my account?

If you would like your account to be completely deleted please contact us at info@cashortrade.org.

How do I change my profile picture?

If you go to https://cashortrade.org/account/photos/ you can upload a photo to your album then click the "make profile photo".

What do I do if my tickets don't work when I get to the venue?

It's very important that you follow these steps immediately to get into the venue or to confirm that the ticket is not valid. Please DO NOT buy another ticket and then request a refund the next day. If you don't confirm the ticket is invalid, you will not get a refund.

If you have a mobile ticket, turn the brightness up on your phone screen and try again.
Try a different scanner from a different usher.
If it is a hard ticket or if the ticket won't scan, visit the box office. Ask them to scan the ticket. If it doesn't work, ask the box office why and get a receipt or other proof from them that the ticket was invalid. Typical reasons include: it was already scanned or that the ticket is not valid.
Contact the seller and report your issue.
Create a support ticket on CashorTrade. We are notified and will be in touch.

Please be sure to report validity issues immediately.

I lost my ticket. What do I do?

Bummer! This is a fan community. Weâ€™ll do what we can to help you out and the seller will too.Â

For hard tickets or PDFâ€™s that were sent to you on CashorTrade: go to your discussion withÂ the seller and ask for their help. The sellerÂ may be able to email it to you again. If not, he/she may be able toÂ call the box office and have the ticket reissued for you at will call under your name.Â
For Ticketmaster transfers, or any other transfer where the order was put in your name, contact the primary ticketing company with your order number.Â

My event was cancelled or postponed. What do I do?

We will notify the buyer and the seller if we learn of an event being cancelled or postponed. If you find out an event is cancelled before we notify you, please submit a support ticket and let us know.

For hard tickets and mobile tickets sent via CashorTrade to the buyer, the seller will request the refund of their original purchase on the primary market. Once the seller has been refunded, CashorTrade will refund the buyer. In certain cases, the seller is required to return hard tickets to the primary ticketing company to obtain the refund. In these cases, the buyer should promptly mail the hard tickets back to the seller.Â
Postponed events are handled on a case-by-case basis. Sellers are prohibited from reselling or invalidating tickets they have sold to postponed events. Please submit a support ticket if an event is posponed and you are requesting a refund.

CashorTrade is not responsible for refunding any cancelled or postponed events if the primary ticketing company does not offer a refund.

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Please remember:

BE A KIND PERSON
NO SELLING FOR MORE THAN FACE VALUE + PRIMARY TICKETING FEES

CASH OR TRADE, INC.

Traders Protection and Refund Policy

Definitions

Company means Cash or Trade, Inc., a Delaware corporation.

Buyer (and, when you are a Buyer, You) means any User who purchases a Ticket through the Service.

Event means the event to which the holder of the applicable Ticket entitles admission.

Seller (and, when you are a Seller, You) means any User who sells a Ticket through the Service.

CashorTrade or Service means the ticket sale and exchange service operated by the Company on its website located at https://cashortrade.org , together with the CashorTrade Face Value Tickets mobile application (the App).

Site means https://cashortrade.org.

Ticket means any event ticket being purchased and sold or traded through the Service.

User means any living individual who uses the Service.

BUYER POLICIES:

CashorTrades Traders Protection program (this Policy) provides all Buyers with a money-back guarantee on such Buyers Ticket purchase, provided that such Buyer follows the process provided for in this Policy, as provided for herein. By using the Service, you agree to the terms of this Policy. ANY ATTEMPT TO COMMUNICATE OR PAY OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION, AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

Buyer irrevocably commits to pay all charges when Buyer approves payment. Each Buyer is responsible for a maximum purchase price equal to the face value of each Ticket purchased by such Buyer, applicable CashorTrade fees, applicable taxes, and, in the case of hard Tickets, any fees incurred by Seller in connection with shipping such hard Ticket (the Purchase Price), including, without limitation, FedEx fees, UPS fees, USPS postage, etc. The Seller may not charge a convenience fee, handling fee, or any other fees. If you encounter a Seller attempting to sell a Ticket in excess of the Purchase Price, or charging other fees, please report such Seller to CashorTrade Support.

CashorTrade encourages, but does not require, each Seller to provide receipts for each Ticket to prove such Tickets face value, (as well as receipts for shipping costs, if applicable). If, however, a Seller refuses to provide any such receipts upon Buyers request, then the Buyer may refuse to purchase such Ticket, and/or may flag such Seller to CashorTrade Support.

RULES YOU MUST FOLLOW TO ENSURE TRADERS PROTECTION MONEY-BACK GUARANTEE

CashorTrade is a peer-to-peer platform that relies on Buyers and Sellers working together in good faith, making reasonable efforts to complete a transaction. This Policy helps CashorTrade and Sellers facilitate the delivery of Tickets to Buyers. Provided that the Buyer follows all of the terms of this Policy, the Company will Guarantee (as defined below) the delivery of Buyers Ticket. Except as expressly provided for hereinafter, in the event a Ticket is not timely delivered or is invalid (any such undelivered or invalid Ticket, an Invalid Ticket), CashorTrade will refund (Guarantee) the entire Purchase Price actually paid by Buyer to Seller through the Service for such Invalid Ticket, subject in all cases to the terms of this Policy. If Buyer does not strictly observe all of the terms of this Policy with respect to a Ticket, CashorTrade will make commercially reasonable efforts to effectuate timely delivery of such Ticket to the Buyer, provided, however, that CashorTrade shall have no obligation to Guarantee such Ticket.

Notwithstanding the foregoing, You acknowledge and agree that the Guarantee is limited to a refund of the Purchase Price, and CashorTrade makes no representations or warranties, whether express or implied, that any Ticket will, in fact, be valid. EACH TICKET IS PROVIDED "AS-IS". CASHORTRADE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO TICKETS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

For hard Ticket mailed to Buyers, each Seller must mail Ticket to the applicable Buyer on the first full business day after the Buyers purchase of such Ticket. Each Seller may only sell hard Tickets (i) to which Seller has legal title, and (ii) such Seller must have actual and/or constructive possession of such Tickets at the time of such sale (i.e., Seller must own the Ticket, and must either actually have the hard Ticket in Sellers possession, and/or Seller must reasonably anticipate receiving such hard Ticket with sufficient time to put Buyer in possession of such hard Ticket before the applicable Event). Seller agrees to ship hard Tickets within 24 hours of the first full business day after the Seller receives such hard Tickets from the primary ticketing company. Each Buyer will be notified via CashorTrade when such Buyers Tickets have shipped and been given a tracking number. Within 7 days of this shipping notification, you must log onto CashorTrade and either a) acknowledge receipt or b) report non-delivery. Once you acknowledge receipt, keeping track of the Ticket is your responsibility. CashorTrade cannot guarantee reissuing of lost Tickets after they are delivered to you.

If you do not receive your Ticket within 3 business days of the shipping notification, we recommend checking delivery status using your tracking number via FedEx, UPS, or USPS, as applicable, and contacting the Seller. Each Buyer has 7 days from the shipping date of a Ticket to report non-delivery of such Ticket. When you report non-delivery, CashorTrade will make commercially reasonable efforts to work with you and the Seller to coordinate delivery no later than the last full business day prior to the Event (not including the day of the Event).

For transactions for hard Tickets less than 7 days prior to the Event:

Both the Buyer and the Seller are mutually responsible for choosing and paying for shipping with a guaranteed arrival date prior to the day of the Event. CashorTrade cannot Guarantee Tickets that use the day of Event as a shipping day.
If Tickets are not received by the end of the business day prior to the Event, contact CashorTrade and the Seller immediately. CASHORTRADE DOES NOT PROVIDE A MONEY BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS SUBMITTED ON OR AFTER THE DAY OF THE EVENT. IF YOU FAIL TO REPORT NON-DELIVERY WITHIN 7 DAYS OF THE APPLICABLE SHIPPING NOTIFICATION OR AT LEAST 24 HOURS PRIOR TO THE EVENT, WHICHEVER IS EARLIER, CASHORTRADE WILL MAKE REASONABLE EFFORTS TO ENSURE DELIVERY OF YOUR TICKETS BUT CANNOT PROVIDE A MONEY-BACK GUARANTEE.

For in-person meet ups. The same timeline provisions apply to in-person Ticket exchanges as to deliveries of hard Tickets. If a Seller fails to meet at the arranged time or place, you may make a non-delivery complaint directly to the Seller and/or to CashorTrade.

For e-Ticket: The Seller has 24 hours from committing to the sale to deliver the Ticket to you. Tickets will arrive either directly from the primary ticketing company (e.g., a ticketmaster transfer) or via CashorTrade. If you do not receive your Ticket within 24 hours of the Sellers commitment to sell the Ticket to you, contact the Seller directly as well as CashorTrade support. FOR CASHORTRADE TO GUARANTEE DELIVERY, YOU MUST REPORT NON-DELIVERY TO CASHORTRADE WITHIN 48 HOURS OF YOUR E-TICKET PURCHASE, OR AT LEAST 24 HOURS BEFORE YOUR EVENT, WHICHEVER IS EARLIER. CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO HELP YOU OBTAIN YOUR TICKETS, BUT DOES NOT PROVIDE A MONEY-BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS ON SAME-DAY TRANSACTIONS, NOR FOR TICKETS NOT PREVIOUSLY REPORTED AS UNDELIVERED ON OR AFTER THE DAY OF SHOW. SAME-DAY TRANSACTIONS AND DELIVERY ARE GUARANTEED FOR VALIDITY, BUT NOT FOR DELIVERY.

SELLER POLICIES:

EACH SELLER MUST FOLLOW THE RULES BELOW TO ENSURE YOU RECEIVE THE FULL PURCHASE PRICE FOR YOUR TICKETS (Payout). ANY ATTEMPT TO COMMUNICATE, PAY OR RECEIVE PAYMENT OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

Confirming Shipment for Print Ticket: You must ship your Ticket by the end of the first full business day after your transaction is completed. Within 24 hours of shipping, you must log onto CashorTrade, update status to sent, select the date and time you shipped ticket, and report your delivery method (UPS/USPS/DHL/Fed Ex with tracking number and insurance). You must choose a shipping method with guaranteed delivery, insurance and tracking number. Note that changing the name on a Ticket order changes the name for the entire order. As an example, if you sell 2 Tickets to one Buyer, 1 ticket to another Buyer, and keep the 4th Ticket for yourself, you often cannot ask a primary ticket platform to reissue only part of an order. Therefore, shipping without insurance risks jeopardizing your Payout. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS SENT VIA STANDARD MAIL WITHOUT A TRACKING NUMBER. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS LOST IN THE MAIL WITHOUT INSURANCE. CASHORTRADE CANNOT GUARANTEE PAYOUT FOR TICKETS IF YOU DO NOT UPDATE THE STATUS TO SENT AND ENTER THE APPROPRIATE TRACKING NUMBER WITHIN 24 HOURS OF SHIPPING THE TICKETS. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU DO NOT SHIP YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION IS COMPLETED.

E-ticket transfer: You must transfer your Ticket to the Buyer either by CashorTrade message or via primary ticketing transfer (such as Ticketmaster transfer) within 24 hours of completion of the transaction. Within 24 hours of delivery, you must log onto CashorTrade, update status to sent, select the date and time you sent the Ticket, and report your delivery method (i.e., CashorTrade message or primary ticket transfer). For ticket purchases within 24 hours of the Event, you must transfer Tickets at least 2 hours prior to the Event. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS TRANSFERRED WITHIN 2 HOURS OF THE EVENT.

For any Ticket type, Buyers may reach out to you via CashorTrade if Buyer has not received the Ticket, or are having issues redeeming the Ticket. IF YOU SELL A TICKET THAT IS NOT VALID, OR FAIL TO DELIVER TICKETS, WHETHER INTENTIONALLY OR NOT, THE BUYER WILL BE REFUNDED THE ENTIRETY OF THE PURCHASE PRICE, YOU WILL NOT BE ENTITLED TO RECEIVE ANY PAYOUT, AND YOU MAY BE SUBJECT TO A10% REFUND PROCESSING FEE.

Credit/Debit Card Authorization to secure ticket sales: All ticket sales will be secured with any payment method you have on file with CashorTrade. For all users, any payment method that you have on file with us may be authorized for the cost of each transaction, plus a 10% refund processing fee. We do not charge your card unless tickets are not delivered to the buyer, or the tickets delivered are invalid. In cases of non-delivery or invalid tickets, we will not charge your card without first attempting to contact you to rectify the issue, either by calling you at the phone number and/or contacting you at the email address that you have on file with CashorTrade.

Costs of Payout: There are no costs to sell on CashorTrade except:

You may choose to pay the Trader's Protection fees on behalf of the buyer to make your ticket price competitive.
If you reside outside the United States and your Paypal account is International, there is a 3% fee deducted from your payout to account for Paypal's charges to exchange currencies.

Timing of Payout

Less than 1 year on CashorTrade or successful transactions with less than 10 separate members: Payout is 48 hours after the Event, except in cases of a Buyer dispute. You have the option to expedite your payout to one business day after the buyer confirms tickets are received if you put a debit card on file with us that we authorize for the cost of the transaction plus a 10% refund processing fee.
- Hard Ticket: After you update delivery status, Payout is delivered the next business day after confirmation of receipt from Buyer, or 7 days after the Ticket sent through an approved shipping method (together with a tracking number and insurance). THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU USE AN UNAPPROVED SHIPPING METHOD OR DO NOT SEND YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION. In addition to not receiving payout, failure to deliver valid tickets subjects you to a 10% refund processing fee.
- E-Ticket: Payout is delivered within one business day of confirmation of receipt from Buyer or 7 days after you report ticket is sent via CashorTrade message or primary ticket transfer if the Buyer hasnt reported non-delivery. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU FAIL TO UPDATE THE STATUS OF YOUR TICKET TO SENT AND REPORT YOUR TRANSFER METHOD WITHIN 24 HOURS OF SENDING. In addition to not receiving payout, failure to deliver valid tickets subjects you to a 10% refund processing fee.
Users with one year or more on the platform and successful sales or trades with 10 or more members get paid out the day after buyer payment is received.

All sellers must have a verified, updated Paypal account on file. IF A SELLER HAS AN INACCURATE PAYPAL ACCOUNT IN THE SYSTEM, CASHORTRADE PAYS OUT TO IT, AND THE FUNDS ARE CLAIMED, CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO REQUEST A REFUND FROM PAYPAL BUT IS NOT RESPONSIBLE TO PAY OUT THE SELLER IF FUNDS CANNOT BE RECLAIMED.

Event Cancellation: If an Event is cancelled and not rescheduled, the Company will remove the Event and any listings related to the Event from our Site and the App, and inform both Buyer and Seller about the cancellation with further instructions. If the Seller requires Sellers Ticket(s) back to obtain a refund of the original purchase price from the primary ticketing company, Seller must contact the Company immediately after the cancellation. The Buyer is required to retain the Ticket(s) and upon request from the Company to send them back to either the Seller or to the Company (as instructed by the Company). The Buyer will receive a full refund once Seller has sent back the Ticket(s) (if applicable) and the Seller will not be paid. If the Seller has already been paid, payment for the sale may be recovered by charging the Seller's existing payment method, or by setting off this amount against pending payments for other Tickets the Seller has sold or will sell in the future.

Postponement: If an Event is postponed, the Company will work with Buyers and Sellers on a case-by-case basis attempting to resolve any Ticket issues. Sellers are prohibited from reselling, invalidating or changing Tickets for postponed Events. Refunds will not be issued for postponed Events, unless they are ultimately cancelled as stated above.

Other Event changes: The Company is not responsible for partial performances, venue, line-up or time changes. No refunds will be issued in these instances.

Good Faith. CashorTrade is built on a peer-to-peer ethos. Both parties are expected to make reasonable efforts to help complete the transaction. Sellers must recognize that cancelling an order constitutes cancellation of an entire order. This could disrupt tickets or other tickets that Seller sold. CashorTrade monitors the frequency and rate at which you drop sales as compared to your total sales, and we reserve the right, upon notice to you, to suspend your account if we determine that your dropped order rate has exceeded an acceptable level. You acknowledge and agree that if abusing the CashorTrade marketplace, as determined by CashorTrade in its sole discretion, including, without limitation: (i) dropping orders at one price and relisting the same tickets for higher prices; (ii) engaging in speculative listings; and/or (iii) failing to make reasonable, good-faith efforts in coordinating sales and exchanges on CashorTrade; may result in, in the case of a Seller, forfeiture of the applicable Payout, and/or suspension or termination of your CashorTrade account.

BUYER/SELLER DISPUTE RESOLUTION: In the event of a bona fide dispute between Buyer and Seller, prior to initiating any legal proceeding, whether arbitration or otherwise, each Buyer and each Seller hereby agrees to notify the other party as well as the Company of such dispute, and to attempt to negotiate an informal resolution through CashorTrade. In connection with the informal mediation of any dispute, the Company may rely and shall be protected in acting or refraining from acting upon any written notice, instructions, or requests furnished to it hereunder and believed by it to be genuine and to have been signed or presented by the proper party or parties. Cash or Trade shall not be liable for any action taken by it in good faith and believed by it to be authorized or within any rights or powers conferred upon it by this Policy and applicable law, may consult with counsel of its own choice and shall have full and complete authorization and protection for any action taken or suffered by it hereunder in good faith and in accordance with the opinion of such counsel. If, after a good-faith effort to negotiate, any party feels that the dispute has not and cannot be resolved informally, the party intending to pursue legal proceedings agrees to notify the other party via e-mail prior to initiating such proceedings. The Company may thereupon, in its sole discretion, deliver any funds then-held by the Company to which such dispute pertains to the Clerk of the Court of Chittenden County, Vermont, for resolution of ownership, and Buyer and Seller shall jointly and severally be responsible for paying to the Company all costs, expenses and fees in connection therewith.

The Buyer and Seller hereby jointly and severally agree to indemnify the Company for, and to hold the Company harmless against, any and all claims, suits, actions, proceedings, investigations, judgments, deficiencies, damages, settlements, liabilities and expenses (including reasonable legal fees and expenses of attorneys chosen by the Company) as and when incurred, arising out of or based upon any act, omission, alleged act or alleged omission by the Company or any other cause, in any case in connection with the acceptance of, or performance or non-performance by the Company of, any of the Companys duties under this Policy, except as a result of the Companys bad faith, willful misconduct or gross negligence. Except in cases of the Companys bad faith, willful misconduct or gross negligence, the Company shall be fully protected in acting in reliance upon any certificate, statement, request, notice, advice, direction, other agreement or instrument or signature reasonably and in good faith believed by the Company to be genuine, in assuming that any person purporting to give the Company any of the foregoing in accordance with the provisions hereof, or in connection with either this Policy or the Companys duties hereunder, has been duly authorized to do so, or in acting or failing to act in good faith on the advice of any counsel retained by the Company. The Company shall not be liable for any mistake of fact or law or any error of judgment, or for any act or omission, except as a result of its bad faith, willful misconduct or gross negligence.

Tax Liability. If you sell Tickets to Buyers in the US, some states may require you to collect applicable sales tax on your transactions. Additionally, if you sell to Buyers in the EU, you may be required to charge and remit VAT. Each Seller is responsible for determining whether any taxes are due on your sale of a Ticket, and for collecting and remitting such taxes. Any applicable taxes must be included in the Purchase Price of your Ticket. CashorTrade does not routinely collect, withhold, or otherwise calculate or track the tax liability of any User, nor can CashorTrade provide any guidance or advice with respect to tax matters. Accordingly, CashorTrade encourages you to consult with your legal counsel and/or accounts and CPAs with respect to the tax implications, if any, of buying or selling Tickets. Nevertheless, upon request by CashorTrade, you agree to provide CashorTrade with your Social Security Number or other tax identification number if necessary for CashorTrade to provide (without notice to you) information to the relevant tax authorities related to payments you receive from us, and you further authorize CashorTrade to release that information to the relevant tax authorities. Such taxes may include any applicable sales, use, excise, value added, service and/or other indirect taxes.

All Users of CashOrTrade, including any purchase or sales of Tickets hereunder, are, in addition to this Policy, subject to and governed by CashorTrades Terms of Service located at [https://cashortrade.org/about/terms-and-conditions] and our Privacy Policy located at [https://cashortrade.org/about/privacy-policy].

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