Help Center - FAQ

What is the $1.00 charge on my card?

We must authorize every card when added to confirm that not only is it a valid card, but that it has not been reported lost or stolen.

-The card you enter is authorized for $1.00 but will drop off within a few hours-

What is CashorTrade?

About CashorTrade

CashorTrade.org is the world's first, fair trade marketplace where fans ethically buy, sell, and trade tickets for face value. Since the organizations inception in February 2009, the community has grown to almost 250,000+ fans world wide.

CashorTrade.org has been the leading ticket trading website that only supports Face Value buying, selling and trading of tickets. Creators Dusty and Brando would like to THANK YOU all for EMBRACING THE FACE!

To learn more about CashorTrade, check out our About page.

Does CashorTrade work with musicians?

Our Partners

CashorTrade partners with a number of musicians and organizations. By providing our partners with a website widget, we make it easy for their fans to find, buy, and trade Face Value tickets for sold out shows.

To learn about our current partners, check out this page.

You can also read about our widget here.

Press Coverage

CashorTrade is in the news! You can find fun articles and podcasts right here.

Grateful Giveaways

Here are CashorTrade, we like to have a little fun and sometimes that means giving away free stuff like concert tickets.

We call it the Grateful Giveaway! We hold these events periodically, though not on a set schedule. Stay tuned to the Grateful Giveaway web page.

Click on your avatar in the Navbar.
In the dropdown, select "Giveaways".

Can I shut off notifications?

Yes, but we don't recommend it. It's important to be responsive to messages related to your transaction; this will improve your reputation in the network.

If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.

How will I be notified when a member contacts me?

We send email, text and/or push notifications.

Every time a member responds, commits, pays, ships, or reviews, a notification is sent. Depending on your notification settings, you could receive email, SMS/text messages, and push notifications.

If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.

What if my e-ticket is not transferable?

If you can not electornically transfer your e-ticket that you have sold you have a couple options:

Contact whoever you originally purchased the ticket from and ask them to change your ticket to will call under the buyer's name
Contact the primary seller and ask if they can send you PDF's of the e-tickets and upload them to the buyer directly in the thread or send via email
Send them a screenshot of the QR electronic ticket along with the email confirmation sent to you when you purchased the tickets

Please note: You need to reach out to the buyer immedaitely and let them know you are working on getting them their ticket. They can request a refund if you select "Electronic Transfer" and they are not transferable so please be careful when selectiong your ticket type when making a post.

Adding Electronic Ticket Transfer Information

Your address book isn't just for mailing anymore!

You can add your account information for Ticket Master, Flash Seats, AXS, EventBrite, etc. at your billing settings

When a seller chooses electronic transfer when listing a ticket for sale when they go to mark as "shipped" if your address book has your electronic transfer accounts linked they can transfer to you right away. This makes the process easier on them and you, and really comes in handy for those last minute ticket transfers right before show time!

How does electronic transfer work?

a) If the tickets are TicketMaster tickets and they offer the button to transfer them when viewing your orders, you will need the buyer's email. Simply enter it in and it will send them a fresh ticket with a new bar code. Your tickets will become invalid at this point.

b) If there is no ability to process a transfer, you may upload the PDF directly to the discussion in CashorTrade. All uploaded files are fully encrypted and the buyer will need to confirm their login info to download them. If you have forgotten your password visit: https://cashortrade.org/forgotpwd to reset your password.

Are Platinum Tickets Allowed On The Site?

Yes, there is a common misconception about Platinum Tickets.

-Although they are higher priced than most others in the venue, these tickets are not scalped and not resold tickets-

Instead, they are selected seats that have been marked up relative to demand. This increase in revenue goes to the Band, Ticket Company, Promoters, and often the artist's non-profit. Unfortunately it is a new pricing model that is much like airline seats. As these tickets are being purchase for the first time, and no middle man is making any profit, these are actually face value tickets.

For more information on Platinum Tickets visit https://www.ticketmaster.com/h/platinum/buyerfaq.html

How Do I Know When My Offer Is Accepted?

CashorTrade allows the seller to choose who they sell their extra tickets to!

Allowing the seller to choose who gets their ticket is one of the many ways that help us maintain the community vibe the site offers. Buyers are selected based upon location, friendliness, reviews, icons....anything, really!

When your offer is accepted if you are committed to buy, your card will be charged and your offer will move from your Offers tab to your inbox in the Message section.

-If the post says sold, unfortunately your offer was not accepted-

If you have made an offer that you wish to withdrawal and has not been accepted you can go to your sent offers and choose the option to "rescind".

What is Trader's Protection?

All purchases on CashorTrade are now backed by Trader's Protection, a 100% money back guarantee!

Buyers no longer pay sellers on CashorTrade with PayPal. Instead, you pay with a credit or debit card, and CashorTrade holds the funds in escrow to protect both the buyer and seller. The payment is released when the buyer marks the tickets as received.

Visit our Trader's Protection page for more information!

When Do I Get Paid?

As soon as you accept a payment you are "paid" it is held in an escrow account until the event occurs or the tickets are received.

If you need a sale voided create a support ticket immediately. The sale will not void by not marking the tickets as received.

There are a few different levels for payout & they all affect when exactly the money shows up in your PayPal account.

3 Days After The Event

All users start at this payout. This is the safest way for us to ensure all tickets and transactions are carried through until the end. The payout automatically gets sent out as long as there are no issues reported with the tickets.

Upon Tickets Received

If you would like to add a debit or credit card on file we can approve you for Upon Tickets Received payout. This means once the buyer indicates that the tickets are in their possession your payout will be released. It may take a full day to send depending on what time they mark them as received. Please check your payouts tab to see the expected delivery date.

Next Day

Next Day payout is for trusted users only. CashorTrade awards this status when members have proven themselves on the platform. It is general, this status is not considered until a user has at least 10 or more positive transactions through our escrow service, has been fully validated on the platform for over a year, and has had adequate participation.

To see which one you are approved for, visit the account settings page and choose "payouts".

NOTE: CID packages are manually pushed out upon admin review so the payout date is not exact, your payout may be put on hold until 3-days after the event on a case by case basis.

In order to have your CID package payout pushed out as quickly as possible; please forward the following items to receipts@cashortrade.org

The original receipt from your package purchase
The official transfer waiver from CID
A photo of your government issued ID or driver's license

For more details, on paying and payouts visit our terms and conditions.

Do I Send Tickets Before I Receive Payment?

Yes. The newest update made it so the commitment from the buyer is their payment.

-The buyer pays CashorTrade, we hold their cash in Escrow until the transaction is complete, and then we pay you. They are charged right when you click "accept payment"-

If it shows in your message string that the buyer has paid, you should send tickets. As a seller, you are protected as long as you deliver valid tickets. If you do not deliver valid tickets your card on file will be charged for the price of the tickets and the Trader's Protection.

What Does 1 for 1 Mean?

Fair Means Fair!

You can not offer 2 for 1 trades. Only 2 for 1 + cash difference.

Giving away a ticket with no strings is a miracle. Adding an extra ticket to a trade makes it unfair. We used to allow such trades until we had members offer 4 and 6 tickets for 1 ticket. With everyone doing that it ruins the spirit of the site.

-If you have been flagged for a post requesting two tickets for the one ticket and not offering a cash difference your post will be subject for removal-

What kinds of posts can I make?

Sales

These details are generally useful to include in the title of your post. You can always add more information in the post description.

Performer name, venue and/or date
Quantity of tickets
Seat section and/or row
What you're looking for in return

"In Search of" (ISO) posts

Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a member that has the ticket you want contacts you.

Trading multiple tickets

CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.

Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.

How do I speak to a CashorTrade team member about an issue?

We Want You To Be Happy!

If you have an issue, please make a support ticket, and we will assist you as quickly as possible.

Our online tech support is available:

9AM-9PM EST 7 Days A Week

Note: If you have a scan issue please click the "report issue with ticket" within your message feed to put the payment on hold and to have a support representative on the case immediately.

Who will see my ticket post?

Post Visibility

Your post is visible on the CashorTrade website and also through our partners who include our widget on their websites. When composing a post, you can set the visibility to your preferences: only CashorTrade members, only your friends, etc.

Gold Members who have enabled alerts will see the post immediately.

Social Media

We've got you covered! CashorTrade gives you access to our 400+ regional CashorTrade Twitter and Facebook groups.

Within your account, navigate to the "posts" tab. Click on the share link in the top right corner. You can choose to broadcast your post to Twitter, Facebook or copy the shortened share link and paste it where you please.

What is a flag?

A flag is a notification that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are subject to review and removal.

Is there an iPhone or Android app?

You Bet!

You can find them in the iTunes store and Google Play store. They complement the already functional mobile website but offer increased user functionality.

CashorTrade

CashorTrade.org is the only social network where real fans buy, sell, and trade tickets at face value, and avoid scalping.

Burlington, Vermont 05401

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Please remember:

BE A KIND PERSON
NO SELLING FOR MORE THAN FACE VALUE + PRIMARY TICKETING FEES

CASH OR TRADE, INC.

Traders Protection and Refund Policy

Definitions

Company means Cash or Trade, Inc., a Delaware corporation.

Buyer (and, when you are a Buyer, You) means any User who purchases a Ticket through the Service.

Event means the event to which the holder of the applicable Ticket entitles admission.

Seller (and, when you are a Seller, You) means any User who sells a Ticket through the Service.

CashorTrade or Service means the ticket sale and exchange service operated by the Company on its website located at https://cashortrade.org , together with the CashorTrade Face Value Tickets mobile application (the App).

Site means https://cashortrade.org.

Ticket means any event ticket being purchased and sold or traded through the Service.

User means any living individual who uses the Service.

BUYER POLICIES:

CashorTrades Traders Protection program (this Policy) provides all Buyers with a money-back guarantee on such Buyers Ticket purchase, provided that such Buyer follows the process provided for in this Policy, as provided for herein. By using the Service, you agree to the terms of this Policy. ANY ATTEMPT TO COMMUNICATE OR PAY OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION, AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

Buyer irrevocably commits to pay all charges when Buyer approves payment. All sales are final. Each Buyer is responsible for a maximum purchase price equal to the face value of each Ticket purchased by such Buyer, applicable CashorTrade fees, applicable taxes, and, in the case of hard Tickets, any fees incurred by Seller in connection with shipping such hard Ticket (the Purchase Price), including, without limitation, FedEx fees, UPS fees, USPS postage, etc. The Seller may not charge a convenience fee, handling fee, or any other fees. If you encounter a Seller attempting to sell a Ticket in excess of the Purchase Price, or charging other fees, please report such Seller to CashorTrade Support.

CashorTrade encourages, but does not require, each Seller to provide receipts for each Ticket to prove such Tickets face value, (as well as receipts for shipping costs, if applicable). If, however, a Seller refuses to provide any such receipts upon Buyers request, then the Buyer may refuse to purchase such Ticket, and/or may flag such Seller to CashorTrade Support.

RULES YOU MUST FOLLOW TO ENSURE TRADERS PROTECTION MONEY-BACK GUARANTEE

CashorTrade is a peer-to-peer platform that relies on Buyers and Sellers working together in good faith, making reasonable efforts to complete a transaction. This Policy helps CashorTrade and Sellers facilitate the delivery of Tickets to Buyers. Provided that the Buyer follows all of the terms of this Policy, the Company will Guarantee (as defined below) the delivery of Buyers Ticket. Except as expressly provided for hereinafter, in the event a Ticket is not timely delivered or is invalid (any such undelivered or invalid Ticket, an Invalid Ticket), CashorTrade will refund (Guarantee) the entire Purchase Price actually paid by Buyer to Seller through the Service for such Invalid Ticket, subject in all cases to the terms of this Policy. If Buyer does not strictly observe all of the terms of this Policy with respect to a Ticket, CashorTrade will make commercially reasonable efforts to effectuate timely delivery of such Ticket to the Buyer, provided, however, that CashorTrade shall have no obligation to Guarantee such Ticket.

Notwithstanding the foregoing, You acknowledge and agree that the Guarantee is limited to a refund of the Purchase Price, and CashorTrade makes no representations or warranties, whether express or implied, that any Ticket will, in fact, be valid. EACH TICKET IS PROVIDED "AS-IS". CASHORTRADE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO TICKETS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

Only you can log into your CashorTrade account to buy, sell and trade tickets. Using somebody else's account, giving your account credentials away for another person to use, assuming a false identity, or otherwise impersonating another member is not permitted. Doing so can nullify Trader's Protection, suspend payout for tickets sold, and suspend your account. Each individual may have one account on CashorTrade. Multiple accounts on CashorTrade tied to the same person are not permitted.

For hard Ticket mailed to Buyers, each Seller must mail Ticket to the applicable Buyer on the first full business day after the Buyers purchase of such Ticket. Each Seller may only sell hard Tickets (i) to which Seller has legal title, and (ii) such Seller must have actual and/or constructive possession of such Tickets at the time of such sale (i.e., Seller must own the Ticket, and must either actually have the hard Ticket in Sellers possession, and/or Seller must reasonably anticipate receiving such hard Ticket with sufficient time to put Buyer in possession of such hard Ticket before the applicable Event). Seller agrees to ship hard Tickets within 24 hours of the first full business day after the Seller receives such hard Tickets from the primary ticketing company. Each Buyer will be notified via CashorTrade when such Buyers Tickets have shipped and been given a tracking number. Within 7 days of this shipping notification, you must log onto CashorTrade and either a) acknowledge receipt or b) report non-delivery. Once you acknowledge receipt, keeping track of the Ticket is your responsibility. CashorTrade cannot guarantee reissuing of lost Tickets after they are delivered to you. If you acknowledge receipt of a Ticket without being in actual possession of such Ticket, the Guarantee with respect to such Ticket shall be void.

If you do not receive your Ticket within 3 business days of the shipping notification, we recommend checking delivery status using your tracking number via FedEx, UPS, or USPS, as applicable, and contacting the Seller. Each Buyer has 7 days from the shipping date of a Ticket to report non-delivery of such Ticket. When you report non-delivery, CashorTrade will make commercially reasonable efforts to work with you and the Seller to coordinate delivery no later than the last full business day prior to the Event (not including the day of the Event).

For transactions for hard Tickets less than 7 days prior to the Event:

Both the Buyer and the Seller are mutually responsible for choosing and paying for shipping with a guaranteed arrival date prior to the day of the Event. CashorTrade cannot Guarantee Tickets that use the day of Event as a shipping day.
If Tickets are not received by the end of the business day prior to the Event, contact CashorTrade and the Seller immediately. CASHORTRADE DOES NOT PROVIDE A MONEY BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS SUBMITTED ON OR AFTER THE DAY OF THE EVENT. IF YOU FAIL TO REPORT NON-DELIVERY WITHIN 7 DAYS OF THE APPLICABLE SHIPPING NOTIFICATION OR AT LEAST 24 HOURS PRIOR TO THE EVENT, WHICHEVER IS EARLIER, CASHORTRADE WILL MAKE REASONABLE EFFORTS TO ENSURE DELIVERY OF YOUR TICKETS BUT CANNOT PROVIDE A MONEY-BACK GUARANTEE.

For in-person meet ups. The same timeline provisions apply to in-person Ticket exchanges as to deliveries of hard Tickets. If a Seller fails to meet at the arranged time or place, you may make a non-delivery complaint directly to the Seller and/or to CashorTrade.

For e-Ticket: The Seller has 24 hours from committing to the sale to deliver the Ticket to you. Tickets will arrive either directly from the primary ticketing company (e.g., a ticketmaster transfer) or via CashorTrade. In connection with e-Ticket transfers, you acknowledge and agree that you bear exclusive risk and responsibility with respect to accessing the system(s) through which such e-Tickets are transferred and/or redeemed. CashorTrade explicitly disclaims any liability for any inability on your part or the part any other person with respect to your or such persons ability to access and use such systems, including, for illustration but without limitation, system outages, human error, internet disruptions, etc. If you do not receive your Ticket within 24 hours of the Sellers commitment to sell the Ticket to you, contact the Seller directly as well as CashorTrade support. FOR CASHORTRADE TO GUARANTEE DELIVERY, YOU MUST REPORT NON-DELIVERY TO CASHORTRADE WITHIN 48 HOURS OF YOUR E-TICKET PURCHASE, OR AT LEAST 24 HOURS BEFORE YOUR EVENT, WHICHEVER IS EARLIER. CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO HELP YOU OBTAIN YOUR TICKETS, BUT DOES NOT PROVIDE A MONEY-BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS ON SAME-DAY TRANSACTIONS, NOR FOR TICKETS NOT PREVIOUSLY REPORTED AS UNDELIVERED ON OR AFTER THE DAY OF SHOW. SAME-DAY TRANSACTIONS AND DELIVERY ARE GUARANTEED FOR VALIDITY, BUT NOT FOR DELIVERY.

SELLER POLICIES:

EACH SELLER MUST FOLLOW THE RULES BELOW TO ENSURE YOU RECEIVE THE FULL PURCHASE PRICE FOR YOUR TICKETS (Payout). ANY ATTEMPT TO COMMUNICATE, PAY OR RECEIVE PAYMENT OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

CashorTrade controls what individuals may participate and what tickets may be bought, sold or traded on CashorTrade and may suspend or remove a member or a ticket post at any time for any reason.

In connection with and prior to making any Payout, CashorTrade reserves the right, in its sole discretion, to condition such Payout on your provision to CashorTrade of one or more forms of identity verification, including, without limitation, a validly issued, authentic government ID (e.g., Passport, Drivers license, etc), together with the original receipt proving that your transaction was made in a manner consistent with our Face Value Policy. As used herein, the term Face Value has the meaning given to it in our Face Value Policy (i.e., the original cost of the ticket, fees paid to the primary retailer therefor, costs paid to CashorTrade, and Ticket shipping costs), all as provided for in the Face Value Policy.

Confirming Shipment for Print Ticket: You must ship your Ticket by the end of the first full business day after your transaction is completed. Within 24 hours of shipping, you must log onto CashorTrade, update status to sent, select the date and time you shipped ticket, and report your delivery method (UPS/USPS/DHL/Fed Ex with tracking number and insurance). You must choose a shipping method with guaranteed delivery, insurance and tracking number. Note that changing the name on a Ticket order changes the name for the entire order. As an example, if you sell 2 Tickets to one Buyer, 1 ticket to another Buyer, and keep the 4th Ticket for yourself, you often cannot ask a primary ticket platform to reissue only part of an order. Therefore, shipping without insurance risks jeopardizing your Payout. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS SENT VIA STANDARD MAIL WITHOUT A TRACKING NUMBER. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS LOST IN THE MAIL WITHOUT INSURANCE. CASHORTRADE CANNOT GUARANTEE PAYOUT FOR TICKETS IF YOU DO NOT UPDATE THE STATUS TO SENT AND ENTER THE APPROPRIATE TRACKING NUMBER WITHIN 24 HOURS OF SHIPPING THE TICKETS. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU DO NOT SHIP YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION IS COMPLETED.

E-ticket transfer: You must transfer your Ticket to the Buyer either by CashorTrade message or via primary ticketing transfer (such as Ticketmaster transfer) within 24 hours of completion of the transaction. Within 24 hours of delivery, you must log onto CashorTrade, update status to sent, select the date and time you sent the Ticket, and report your delivery method (i.e., CashorTrade message or primary ticket transfer). For ticket purchases within 24 hours of the Event, you must transfer Tickets at least 2 hours prior to the Event. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS TRANSFERRED WITHIN 2 HOURS OF THE EVENT.

For any Ticket type, Buyers may reach out to you via CashorTrade if Buyer has not received the Ticket, or are having issues redeeming the Ticket. IF YOU SELL A TICKET THAT IS NOT VALID, SCALP TICKETS, OR FAIL TO DELIVER TICKETS, WHETHER INTENTIONALLY OR NOT, THE BUYER WILL BE REFUNDED THE ENTIRETY OF THE PURCHASE PRICE, YOU WILL NOT BE ENTITLED TO RECEIVE ANY PAYOUT, AND YOU MAY BE SUBJECT TO A10% REFUND PROCESSING FEE FOR ANY TRANSACTION IN WHICH YOU HAVE BEEN INVOLVED.

Credit/Debit Card Authorization to secure ticket sales: All ticket sales will be secured with any payment method you have on file with CashorTrade. For all users, any payment method that you have on file with us may be authorized for the cost of each transaction, plus a 10% refund processing fee. We do not charge your card unless tickets are not delivered to the buyer or the tickets delivered are invalid. If you sell any Ticket for an amount exceeding the Face Value for such Ticket, CashorTrade reserves the right to charge you for the difference between the price at which you sold such Ticket and the Face Value (as defined in our Face Value Policy) of such Tickets. In using CashorTrade, you hereby authorize CashorTrade to charge your primary payment method an amount equal to any such discrepancy.In cases of non-delivery or invalid tickets, we will not charge your card without first attempting to contact you to rectify the issue, either by calling you at the phone number and/or contacting you at the email address that you have on file with CashorTrade.

Costs of Payout: There are no costs to sell on CashorTrade except:

You may choose to pay the Trader's Protection fees on behalf of the buyer to make your ticket price competitive.
If you reside outside the United States and your Paypal account is International, there is a 3% fee deducted from your payout to account for Paypal's charges to exchange currencies.

Timing of Payout

Less than 1 year on CashorTrade or successful transactions with less than 10 separate members: Payout is 48 hours after the Event, except in cases of a Buyer dispute. You have the option to expedite your payout to one business day after the buyer confirms tickets are received if you put a debit card on file with us that we authorize for the cost of the transaction plus a 10% refund processing fee.
- Hard Ticket: After you update delivery status, Payout is delivered the next business day after confirmation of receipt from Buyer, or 7 days after the Ticket sent through an approved shipping method (together with a tracking number and insurance). THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU USE AN UNAPPROVED SHIPPING METHOD OR DO NOT SEND YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION. In addition to not receiving payout, failure to deliver valid tickets subjects you to a 10% refund processing fee.
- E-Ticket: Payout is delivered within one business day of confirmation of receipt from Buyer or 7 days after you report ticket is sent via CashorTrade message or primary ticket transfer if the Buyer hasnt reported non-delivery. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU FAIL TO UPDATE THE STATUS OF YOUR TICKET TO SENT AND REPORT YOUR TRANSFER METHOD WITHIN 24 HOURS OF SENDING. In addition to not receiving payout, failure to deliver valid tickets subjects you to a 10% refund processing fee.
Users with one year or more on the platform and successful sales or trades with 10 or more members get paid out the day after buyer payment is received.

All sellers must have a verified, updated Paypal account on file. IF A SELLER HAS AN INACCURATE PAYPAL ACCOUNT IN THE SYSTEM, CASHORTRADE PAYS OUT TO IT, AND THE FUNDS ARE CLAIMED, CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO REQUEST A REFUND FROM PAYPAL BUT IS NOT RESPONSIBLE TO PAY OUT THE SELLER IF FUNDS CANNOT BE RECLAIMED.

Event Cancellation: If an Event is cancelled and not rescheduled, the Company will remove the Event and any listings related to the Event from our Site and the App, and inform both Buyer and Seller about the cancellation with further instructions. If the Seller requires Sellers Ticket(s) back to obtain a refund of the original purchase price from the primary ticketing company, Seller must contact the Company immediately after the cancellation. The Buyer is required to retain the Ticket(s) and upon request from the Company to send them back to either the Seller or to the Company (as instructed by the Company). The Buyer will receive a full refund of the ticket purchase, not including any shipping cost or the Trader's Protection Fee, once Seller has sent back the Ticket(s) (if applicable) and the Seller will not be paid. If the Seller has already been paid, payment for the sale may be recovered by charging the Seller's existing payment method, or by setting off this amount against pending payments for other Tickets the Seller has sold or will sell in the future.

Postponement: If an Event is postponed, the Company will work with Buyers and Sellers on a case-by-case basis attempting to resolve any Ticket issues. Sellers are prohibited from reselling, invalidating or changing Tickets for postponed Events. Refunds will not be issued for postponed Events, unless they are ultimately cancelled as stated above.

Other Event changes: The Company is not responsible for partial performances, venue, line-up or time changes. No refunds will be issued in these instances.

Good Faith. CashorTrade is built on a peer-to-peer ethos. Both parties are expected to make reasonable efforts to help complete the transaction. Sellers must recognize that cancelling an order constitutes cancellation of an entire order. This could disrupt tickets or other tickets that Seller sold. CashorTrade monitors the frequency and rate at which you drop sales as compared to your total sales, and we reserve the right, upon notice to you, to suspend your account if we determine that your dropped order rate has exceeded an acceptable level. You acknowledge and agree that if abusing the CashorTrade marketplace, as determined by CashorTrade in its sole discretion, including, without limitation: (i) dropping orders at one price and relisting the same tickets for higher prices; (ii) engaging in speculative listings; and/or (iii) failing to make reasonable, good-faith efforts in coordinating sales and exchanges on CashorTrade; may result in, in the case of a Seller, forfeiture of the applicable Payout, and/or suspension or termination of your CashorTrade account. CashorTrade has a zero tolerance policy for abusive behavior. If, in the sole discretion of CashorTrade, you engage in any form of abusive behavior with respect to another User, whether on or off the Site, CashorTrade reserves the right to suspend or ban you from the Site, and any criminal behavior will be reported to the relevant authorities.

BUYER/SELLER DISPUTE RESOLUTION: In the event of a bona fide dispute between Buyer and Seller, prior to initiating any legal proceeding, whether arbitration or otherwise, each Buyer and each Seller hereby agrees to notify the other party as well as the Company of such dispute, and to attempt to negotiate an informal resolution through CashorTrade. In connection with the informal mediation of any dispute, the Company may rely and shall be protected in acting or refraining from acting upon any written notice, instructions, or requests furnished to it hereunder and believed by it to be genuine and to have been signed or presented by the proper party or parties. Cash or Trade shall not be liable for any action taken by it in good faith and believed by it to be authorized or within any rights or powers conferred upon it by this Policy and applicable law, may consult with counsel of its own choice and shall have full and complete authorization and protection for any action taken or suffered by it hereunder in good faith and in accordance with the opinion of such counsel. If, after a good-faith effort to negotiate, any party feels that the dispute has not and cannot be resolved informally, the party intending to pursue legal proceedings agrees to notify the other party via e-mail prior to initiating such proceedings. The Company may thereupon, in its sole discretion, deliver any funds then-held by the Company to which such dispute pertains to the Clerk of the Court of Chittenden County, Vermont, for resolution of ownership, and Buyer and Seller shall jointly and severally be responsible for paying to the Company all costs, expenses and fees in connection therewith.

The Buyer and Seller hereby jointly and severally agree to indemnify the Company for, and to hold the Company harmless against, any and all claims, suits, actions, proceedings, investigations, judgments, deficiencies, damages, settlements, liabilities and expenses (including reasonable legal fees and expenses of attorneys chosen by the Company) as and when incurred, arising out of or based upon any act, omission, alleged act or alleged omission by the Company or any other cause, in any case in connection with the acceptance of, or performance or non-performance by the Company of, any of the Companys duties under this Policy, except as a result of the Companys bad faith, willful misconduct or gross negligence. Except in cases of the Companys bad faith, willful misconduct or gross negligence, the Company shall be fully protected in acting in reliance upon any certificate, statement, request, notice, advice, direction, other agreement or instrument or signature reasonably and in good faith believed by the Company to be genuine, in assuming that any person purporting to give the Company any of the foregoing in accordance with the provisions hereof, or in connection with either this Policy or the Companys duties hereunder, has been duly authorized to do so, or in acting or failing to act in good faith on the advice of any counsel retained by the Company. The Company shall not be liable for any mistake of fact or law or any error of judgment, or for any act or omission, except as a result of its bad faith, willful misconduct or gross negligence.

Tax Liability. If you sell Tickets to Buyers in the US, some states may require you to collect applicable sales tax on your transactions. Additionally, if you sell to Buyers in the EU, you may be required to charge and remit VAT. Each Seller is responsible for determining whether any taxes are due on your sale of a Ticket, and for collecting and remitting such taxes. Any applicable taxes must be included in the Purchase Price of your Ticket. CashorTrade does not routinely collect, withhold, or otherwise calculate or track the tax liability of any User, nor can CashorTrade provide any guidance or advice with respect to tax matters. Accordingly, CashorTrade encourages you to consult with your legal counsel and/or accounts and CPAs with respect to the tax implications, if any, of buying or selling Tickets. Nevertheless, upon request by CashorTrade, you agree to provide CashorTrade with your Social Security Number or other tax identification number if necessary for CashorTrade to provide (without notice to you) information to the relevant tax authorities related to payments you receive from us, and you further authorize CashorTrade to release that information to the relevant tax authorities. Such taxes may include any applicable sales, use, excise, value added, service and/or other indirect taxes.

All Users of CashOrTrade, including any purchase or sales of Tickets hereunder, are, in addition to this Policy, subject to and governed by CashorTrades Terms of Service located at [https://cashortrade.org/about/terms-and-conditions] and our Privacy Policy located at [https://cashortrade.org/about/privacy-policy].

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