Help Center

Face Value includes the cost of the ticket, standard fees from the original retailer (not broker fees), and potential PayPal and shipping costs

Example

You paid $30 for a ticket through a theatre's online portal, but in check out you had to pay an additional $5 in processing fees and $2 in shipping. The total on the receipt says $37. You want to make this transaction through Paypal and mail it to the recipient.

• Good: "Ticket for sale, $38.37 + shipping"
• Bad: "Ticket for sale, $37"

Fair Trade means that the trades of equal value.

Example

If you have 5 lawn tickets ($30 each) and you seek only 1 hard to obtain floor ticket ($90) then a great offer is...

• Good: "3 for 1 trade and purchase my extras at Face Value."
• Bad: "I will trade you 5 lawn tickets for 1 floor."

Yes! You can find them in the iTunes store and Google Play store. They complement the already functional mobile web app but offer increased user functionality.

You can not offer 2 for 1 trades. Only 2 for 1 plus cash difference. Giving away a ticket with no strings is a miracle. Adding an extra ticket to a trade makes it unfair. We used to allow such trades until we had members offer 4 and 6 tickets for 1 ticket. With everyone doing that it ruins the spirit of the site.  If you have been flagged for a post requesting two tickets for the one ticket and not offering a cash difference your post will be subject for removal. 

These details are generally useful to include in the title of your post. You can always add more information in the post description.

• Performer name, venue and/or date
• Quantity of tickets
• Seat section and/or row
• What you're looking for in return

Yes. Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a members that has the ticket you want contacts you.

CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.

Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.

Your post is visible on the CashorTrade website and also through our partners who include our widget on their websites. When composing a post, you can set the visibility to your preferences: only CashorTrade members, only your friends, etc.

Gold Members who have enabled alerts will see the post immediately.

You also have access to our 400+ regional CashorTrade Twitter and Facebook groups.

Within your account, navigate to the "posts" tab. Click on the share link in the top right corner. You can choose to broadcast your post to Twitter, Facebook or copy the shortened share link and paste it where you please.

A flag is a notification that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are removed from the site.

For best results use the search bar to type in a performer, festival, city or venue name. The search bar lists the current, trending searches within each category and also shows related queries.

We offer filters to sort tickets by:

• buyers, sellers, traders, haves and wants
• performer, festival, city or venue
• pavilion, floor or lawn

To start sorting tickets, navigate to the tickets page and toggle the buttons. On the desktop web app, there are additional buttons inside the "user filters" and "venue filters" drop down.

We send email, text and or push notifications. Every time a member responds, commits, pays, ships or reviews an email is sent to your account's email address. If you add your phone number/sms to your account a text will be sent, and if you are using the iPhone App a push notification will be sent. You can go to to your Account's "settings" tab to modify the way we sent notifications.

Yes, but it is not recommended. It is important to be responsive to messages related to your transaction. It will improve your reputation in the network. Under your Account's "settings" you can modify what form of notifications you would like to receive and how often.

The lister is required to commit first using the commit button found within the discussion. The replier should commit second.

After you commit, the other party will be alerted that they have 24 hours to commit back. You must wait for them to commit before moving on to the next step.

After you commit, the other party will be alerted that they have 24 hours to commit back. You must wait for them to commit before moving on to the next step. During that period, before the other party commits, you can un-commit without financial repercussions. One-sided commits are not solidified agreements.

If both parties have committed you must follow through regardless. We take commits very seriously and we reserve the right to ban a member and revoke membership for members who back out of committed trades.

Not necessarily.

If the lister (seller) uses PayPal to accept online transactions you can use PayPal to checkout. If you are selling a ticket and would like to use a credit card handling service then we recommend that you set up a PayPal account.

If you would like to meet in person to exchange cash or another creative trade for a ticket you can. If you are trading in-person we recommend making the trade prior to the day of the show. Our platform allows you to eliminate all of the risk factors of meeting pre-show and fool-proof your exchange.

Immediately after both parties have committed.

No. If the member has PayPal and their info in CashorTrade looks reputable please use the payment tab within the discussion.

We cannot provide support or protection in case something goes wrong for transactions made away from the CashorTrade site.

For the convenience of accepting credit cards PayPal charges the seller 2.9% + $0.30 cents per sale. You don't have to use PayPal, although, we recommend them because of their excellent dispute policy. You can accept cash or check. There are zero fees to use CashorTrade.

Yes. Always receive payment before shipping a ticket.

A payment can be pending for multiple different reasons. If you see that someone’s payment is pending, check the message thread and it tells you the reason at the top. The most common reason is that the buyer’s PayPal is not verified. Information our website and PayPal must be the same. The payment will show it has left the buyer’s PayPal but will not appear in the seller’s PayPal account until it clears. It usually changes from pending to sent pretty quickly and will post a separate message within the feed which tells the seller and buyer that the payment went through.

You can enter your Paypal email address in CashorTrade.org in three ways:

1) when making a post

2) when in the discussion there is a box above the reply tabs

3) in the settings tab of your profile

a) If the tickets are TicketMaster tickets and they offer the button to transfer them when viewing your orders, you will need the buyer's email. Simply enter it in and it will send them a fresh ticket with a new bar code. Your tickets will become invalid at this point.

b) If there is no ability to process a transfer, you may upload the PDF directly to the discussion in CashorTrade. All uploaded files are fully encrypted and the buyer will need to confirm their login info to download them. If you have forgotten your password visit: http://cashortrade.org/forgotpwd to reset your password.

Never. At the very least, mail the ticket(s) USPS Priority and obtain a tracking number. UPS and FedEx are best. Share the tracking number with the recipient.

We don't recommend it.

If you wait until you arrive, the market price on lot may be free, cheap, or inflated, causing uncertainty. The more time between the trade the more variables are bound to pop up. To avoid this issue make sure you trade before you get to the show. We have encountered these issues:

• Cell phones stop working
• People get lost
• People are late to the meeting spot
• Sellers may be tempted to sell their tickets to a higher bidder instead of waiting to meet up with you
• Sellers may be tempted to get rid of their tickets quickly instead of waiting to meet up with you
• Buyers may be tempted to buy a cheaper ticket if they see one

Reviews help build reputation in our community. Leave someone else a good review and they're likely to do the same for you.

Login to your account, go to your inbox and then click on the discussion with that member. Click the review link. You can also go to your dashboard and a find links to leave reviews there.

Gold Members are supporters of the face value project who purchased premium membership for $2/mo. They receive Trade Tracker mobile alerts for any ticket posted that matches their criteria, and they see tickets posted before every one else does. They have extended features but most of all their status guarantees the highest level of trust. Learn more about going Gold.

First of all we would like to thank you for being a Gold Member with us. Your support is what makes this movement possible. If you would like to cancel your Gold Membership you must go to your profile and click on the settings tab. Once you click on that you can scroll down to the subscription section and choose cancel from there. Here is a link for the Account Settings

If you would like your account to be completely deleted please contact us at info@cashortrade.org. 

If you go to https://cashortrade.org/account/photos/ you can upload a photo to your album then click the "make profile photo".