With the recent announcements sweeping the music industry regarding New Year’s Eve event cancellations and postponements, here’s how we’re dealing with the refund process for users who made payments on CashorTrade.
Postponed:
If an event is postponed, but the venue is not offering refunds, nothing changes. The seller is still required to supply valid tickets to the buyer regardless of the new date. If the event is reissuing new tickets to the new event, sellers are to deliver the new tickets to the buyer and stay committed to the CashorTrade transaction. The buyer is still set to receive the tickets and attend the event as normal. If the buyer can no longer attend the event at the new date, they may make a post on CashorTrade to resell them.
Cancelled:
If an event is cancelled, in most cases, the ticket company for the event will be refunding the original card used to purchase the tickets, and the seller will receive the credit. In this case, if the buyer requests a refund through CashorTrade, we will refund the buyer. We ask all to be cooperative at this time, and please keep us informed of such refunds coming through from the venue. In the case CashorTrade has already paid out the seller via their PayPal account, we will charge the seller’s card on file and send the funds back to the buyer. DO NOT ATTEMPT TO PROCESS REFUNDS WITH ONE ANOTHER.
If you made a trade on CashorTrade for a cancelled or postponed event, your commitment still stands. Please message each other through the app and work to get it resolved.
We sincerely appreciate all your patience and understanding while we sort this out! If you have further questions please visit our help center and file a support ticket at here. Keep calm, stay hydrated, and have a happy holiday.
