About

Story

I'm Brando. My brother, Dusty, and I love live music. What we don't love is getting ripped off for tickets. The secondary ticket market is a mess. For us, shows and festivals are life changing moments. They have meaning. The secondary resale sites ruin that experience before it begins. The lack of transparency, ridiculous prices, and high fees are outrageous. No one wants to feel ripped off for something they love. Today's model has become all about inflating the market to the highest price possible and to charge fees as much as 45%. Toss another $18.00 for shipping. DAMN. That hurts. Then you receive the tickets from who? IDK. Some random broker or scalper?

As web developers with my brother Dusty for 17 years, we finally had enough and launched CashorTrade.org, the world's first fair trade marketplace where real fans ethically buy, sell, and trade tickets. Since then, over a 1/4 million fans from 20 countries have come together to create the face value movement, and 3,000 new members sign up with CashorTrade each month. It's become the social network for tickets and has been called the Airbnb of Tickets.

Please check our newest press in the Huffington Post and AL.com.

About The Founders

We are brothers from Vermont who go by the names Dusty and Brando. If you don't know us by name, then you probably recognize our faces from the many years of shows.

Those small fun days of the fan newsletter are over, but the power of the community still exists. We are devoted to making this website a functional tool to help embrace the positive vibe that once existed in the early days.

Thanks for your creative participation.

Dusty and Brando

Festival Partnerships

Untz

Artist Partnerships

Corporate Partnerships

The Face Value Policy

CashorTrade.org provides you with the ability to exchange cash, tickets or creative barters for someone else's extra tickets. If you disagree with this website in any way, your only option is to stop using it. We developed this website with the sole mission of helping fans find, purchase and trade tickets without being taken advantage of by large corporations or online scalpers.

By signing up you agree to:

Play fair
Not scalp tickets

Essentially:

Post all tickets at face value and for fair trade
Do not offer above face value for a ticket (creative barter offers are welcome)

Setting Prices

Ethical ticket pricing sits at the center of CashorTrade's mission. We use the terms "Face Value" and "Fair Trade" to make sure that we're on point. Here's how you can be too.

Face Value:

The cost of the ticket
Standard fees from the original retailer (not broker fees)
Potential Paypal costs for the CashorTrade transaction
Potential shipping costs

Example

You paid $30 for a ticket through a theatre's online portal, but in check out you had to pay an additional $5 in processing fees and $2 in shipping. The total on the receipt says $37. You want to make this transaction through PayPal and mail it to the recipient.

Good: "Ticket for sale, $38.37 + shipping"
Bad: "Ticket for sale, $37"

This assumes a standard PayPal fee of 2.9% + .30.

Fair Trade:

Trades of equal value.

Example

If you have 5 lawn tickets ($30 each) and you seek only 1 hard to obtain floor ticket ($90) then a great offer is...

Good: "3 for 1 trade and purchase my extras at Face Value."
Bad: "I will trade you 5 lawn tickets for 1 floor."

Example

If you have 1 box seat ticket ($120 each) and you seek 1 floor ticket ($90) then a great offer is...

Good: "For trade 1 box seat ticket, in search of 1 floor ticket + cash difference"
Bad: "I will trade you 1 box seat ticket for 1 floor."

Tip: use keywords Cash Difference, 1 For 1, etc. to aid your trade.

What Are Flags?

A flag is a notification from another CashorTrade member in reference to a post that does not meet the CashorTrade Face Value Policy (read above).

If you get flagged, you need to stop the behavior that got you flagged. Most likely you know what that behavior was. It could have been an unfair trade, a ticket listed well above it's face value worth, or harassing another member for a ticket. If you have any concerns contact Support.

The WaterWheel Foundation

Created by Phish in 1997

We are honored to partner with Phish's charitable arm, The WaterWheel Foundation! Starting with summer tour today, fans who post their Phish tickets on CashorTrade can opt to donate the proceeds of their sale directly to WaterWheel. By helping Waterwheel raise money from ticket sales, we have the unique opportunity to contribute to Phish's many charitable activities around the country. Formed in 1997, WaterWheel donates to social and environmental causes at every stop on every Phish tour, with a special focus on our Old Home Place: Vermont.

Like other endeavors such as The Mockingbird Foundation, this idea sprung from generous Phish fans. Over the years, fans have approached WaterWheel offering to donate their unused tickets. But WaterWheel had no easy way to sell them, so they asked us for help. To further increase support for WaterWheel, we built on that idea by adding the option for all Phish ticket sellers to donate their ticket proceeds to WaterWheel.

WaterWheel's reach is nothing short of incredible. Over 22 years, they have donated millions of dollars to over 500 organizations, from food banks to children's music therapy to water quality and beyond. CashorTrade will charge buyers the cost of the credit card fees (3%) and donate 100% of ticket revenues to WaterWheel.

We are so lucky to be part of an amazing, altruistic fan community that shares our values. The Face Value Movement now reaches over 3,000 bands and includes almost 200,000 members, but it is the Phish fan community where it all began. WaterWheel is a shining example of how Trey, Page, Mike and Fish give back. We are proud to be part of their community that follows suit.

The WaterWheel x CashorTrade partnership serves as a blueprint for how we as a community of artists and fans can support human and environmental causes. We hope to add more nonprofits from our other partners soon.

Thank you Phish for creating The WaterWheel Foundation and giving us the opportunity to work on it with you.

PRESS

NY State Music - June 12, 2019

Exclusive: CashorTrade Rejuvenates Music Community At Face-Value

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NY State Music Exclusive: CashorTrade Rejuvenates Music Community At Face-Value

Show The Show - June 11, 2019

CashorTrade Announces Partnership With The Waterwheel Foundation

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CashorTrade announces charitable program benefitting The WaterWheel Foundation, the charitable arm of the band Phish.

Seven Days VT - June 5, 2019

As Summer Concert Season Approaches, Beware the Secondary Market

"Another resource is Burlington-based tech company CashorTrade. The online marketplace, created by brothers Dusty and Brando Rich, emphasizes fairness above all else by not allowing users to sell tickets for above face value. Since Seven Days profiled the company in 2017, its user base has grown from about 110,000 to nearly 200,000." - Seven Days.

WXNA May 29, 2019

MAY 29, 2019 W/ BILLY STRINGS + BRANDO RICH OF CASHORTRADE

Interview with Billy Strings and CashorTrade's WXNA (Nashville) with Celia Gregory.

Jambase May 1, 2019

CashorTrade Announces Partnership With Billy Strings

CashorTrade announced a partnership with Billy Strings to be the guitarist's official secondary ticketing resource. Strings' endorsement is the first in a series of planned artist partnerships with CashorTrade.

Live For Live Music May 1, 2019

CashorTrade Announces Official Ticketing Partnership With Billy Strings

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On Wednesday, CashorTrade announced a new partnership with bluegrass guitar virtuoso Billy Strings. The official secondary ticketing partnership will help Strings' fans score tickets at face value and avoid scalping, fees, and fraud.

Broadway World May 1, 2019

CashorTrade Partners With Billy Strings

CashorTrade.org is proud to announce their partnership with Billy Strings.

Amigos! with Mike Finoia September 26, 2018

Amigos! with Mike Finoia

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Mike is joined by Brando, Co-Founder of CashorTrade.org. Brando & his brother Dusty developed an idea into a digital game changer in the world of fair ticket trading & selling. The guys talk the Curveball debacle, Ticketbastards & their grifty ways, the advent of CashorTrade, and getting on the bus.

Amplify April 2, 2018

Five Shows with CashorTrade's Brando Rich.

"The ever-changing industry of music is something that most of us know and love. However, it does come with it's fair share of headaches. Brando Rich, web engineer from Vermont, decided that was enough. He had to find a way to get face value tickets back to the fans. Not long ago there were ticketing companies that you could trust and weren't killing your wallet with fees. However, it seems that now everyone is out there to make you pay."

Roots Magazine, April 2, 2018

The Fight for Face Values

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Cash or Trade, Inc. - Privacy Policy

Effective date: June 17, 2019

Cash or Trade, Inc. ("us", "we", or "our") operates the website located at https://cashortrade.org (the Site), as well as the Cash or Trade Face Value Tickets mobile application (the App, and, together with the Site, collectively hereinafter referred to as the "Service"). The Service is the world's first fair trade marketplace where real fans ethically buy, sell, and trade event tickets.

This page (this Privacy Policy) informs you of our policies regarding the collection, use and disclosure of personal data in connection with your use of the Service, and your rights and choices with respect to that data.

We use your data, among other things, to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

As used in this Privacy Policy, the following capitalized words have the following definitions:

Service means the https://cashortrade.org website and the CashorTrade Face Value Tickets mobile application operated by Cash or Trade, Inc.

Personal Data means data about a living individual who can be identified from such data.

Usage Data is data collected automatically, whether generated by the use of the Service, or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller means the natural or legal person who (either alone, or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User) is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (i.e., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we may use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Advertising Cookies. We may use Advertising Cookies to serve you with advertisements that may be relevant to you and your interests.

Use of Data

Cash or Trade, Inc. uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Cash or Trade, Inc.s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Cash or Trade, Inc. may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
Such processing is within our legitimate interests, and is not otherwise contrary to your rights.
For payment processing purposes
To comply with applicable law

Retention of Data

Cash or Trade, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Cash or Trade, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or if we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States, and choose to provide information to the Service, please note that we transfer all data, including Personal Data, to the United States and process it there. Further, by using the Services, or providing information to us, you understand and unambiguously consent to the collection, processing, transfer and use of information in the United States and other countries and territories, for the purposes set forth in this Policy.

Your consent to this Privacy Policy and your usage of the Service represents your agreement to such data transfers.

Cash or Trade, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and we will not transfer your Personal Data unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Data

Corporate Transaction

If Cash or Trade, Inc. is involved in a merger, acquisition or asset sale, your Personal Data may be transferred to a third party. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Cash or Trade, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court of competent jurisdiction or a government agency).

Legal Requirements

Cash or Trade, Inc. may disclose your Personal Data upon its good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Cash or Trade, Inc.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security of Data

The security of your data is important to us. However, no method of data transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals Under California Online Privacy Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In accordance with GDPR, Cash or Trade, Inc. aims to take reasonable steps to allow you to correct, amend, delete, or otherwise limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have about you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your Personal Data.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Cash or Trade, Inc. relied on your consent to process your Personal Data.

Please note that we may ask you to verify your identity before responding to any such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). Please also visit https://www.gdpreu.org/the-regulation/list-of-data-rights/ for additional information on your GDPR-specific rights.

Service Providers

We may employ third party-companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform specific tasks on our behalf, and are restricted from disclosing or using it for any other purpose.

You hereby consent to the collection, processing and disclosure by us of your Personal Data as described under this Policy, including, but not limited to, the transfer of your Personal Data between our Service Providers, affiliates and subsidiaries in accordance with this Policy. For further certainty, any consent relating to a right to transfer information referred to in this paragraph shall be deemed to include your consent to the transfer of the applicable Personal Information to a jurisdiction which may have a different level of privacy protection than that available in your own country.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Cash or Trade, Inc. may use remarketing services to advertise on third-party websites to you after you visited our Service. To the extent we use remarketing services, we and our vendors may use cookies to inform, optimize and serve ads based on your past visits to our Service.

Payments

In connection with your use of the Services, we may collect payment information. We may also use third-party services for payment processing (i.e., payment processors). Cash or Trade, together with any of our payment processor partners, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with include:

Worldpay

Worldpays privacy notice can be viewed at https://www.worldpay.com/uk/worldpay-privacy-notice#wpu-1

PayPal

PayPals privacy policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Apple Store In-App Payments

Apples privacy policy can be viewed at https://www.apple.com/legal/privacy/en-ww/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy

Our Service is not intended to be used by anyone under the age of 18 ("children").

We do not knowingly collect Personal Data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove any such data from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via e-mail and/or a prominent notice on our Service in advance of any change becoming effective, and by updating the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by visiting this page on our website: https://cashortrade.org/support/tickets.

Please remember:

BE A KIND PERSON
NO SELLING FOR MORE THAN FACE VALUE + PRIMARY TICKETING FEES

CASH OR TRADE, INC.

Traders Protection and Refund Policy

Definitions

Company means Cash or Trade, Inc., a Delaware corporation.

Buyer (and, when you are a Buyer, You) means any User who purchases a Ticket through the Service.

Event means the event to which the holder of the applicable Ticket entitles admission.

Seller (and, when you are a Seller, You) means any User who sells a Ticket through the Service.

CashorTrade or Service means the ticket sale and exchange service operated by the Company on its website located at https://cashortrade.org , together with the CashorTrade Face Value Tickets mobile application (the App).

Site means https://cashortrade.org.

Ticket means any event ticket being purchased and sold or traded through the Service.

User means any living individual who uses the Service.

BUYER POLICIES:

CashorTrades Traders Protection program (this Policy) provides all Buyers with a money-back guarantee on such Buyers Ticket purchase, provided that such Buyer follows the process provided for in this Policy, as provided for herein. By using the Service, you agree to the terms of this Policy. ANY ATTEMPT TO COMMUNICATE OR PAY OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION, AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

Buyer irrevocably commits to pay all charges when Buyer approves payment. Each Buyer is responsible for a maximum purchase price equal to the face value of each Ticket purchased by such Buyer, applicable CashorTrade fees, applicable taxes, and, in the case of hard Tickets, any fees incurred by Seller in connection with shipping such hard Ticket (the Purchase Price), including, without limitation, FedEx fees, UPS fees, USPS postage, etc. The Seller may not charge a convenience fee, handling fee, or any other fees. If you encounter a Seller attempting to sell a Ticket in excess of the Purchase Price, or charging other fees, please report such Seller to CashorTrade Support.

CashorTrade encourages, but does not require, each Seller to provide receipts for each Ticket to prove such Tickets face value, (as well as receipts for shipping costs, if applicable). If, however, a Seller refuses to provide any such receipts upon Buyers request, then the Buyer may refuse to purchase such Ticket, and/or may flag such Seller to CashorTrade Support.

RULES YOU MUST FOLLOW TO ENSURE TRADERS PROTECTION MONEY-BACK GUARANTEE

CashorTrade is a peer-to-peer platform that relies on Buyers and Sellers working together in good faith, making reasonable efforts to complete a transaction. This Policy helps CashorTrade and Sellers facilitate the delivery of Tickets to Buyers. Provided that the Buyer follows all of the terms of this Policy, the Company will Guarantee (as defined below) the delivery of Buyers Ticket. Except as expressly provided for hereinafter, in the event a Ticket is not timely delivered or is invalid (any such undelivered or invalid Ticket, an Invalid Ticket), CashorTrade will refund (Guarantee) the entire Purchase Price actually paid by Buyer to Seller through the Service for such Invalid Ticket, subject in all cases to the terms of this Policy. If Buyer does not strictly observe all of the terms of this Policy with respect to a Ticket, CashorTrade will make commercially reasonable efforts to effectuate timely delivery of such Ticket to the Buyer, provided, however, that CashorTrade shall have no obligation to Guarantee such Ticket.

Notwithstanding the foregoing, You acknowledge and agree that the Guarantee is limited to a refund of the Purchase Price, and CashorTrade makes no representations or warranties, whether express or implied, that any Ticket will, in fact, be valid. EACH TICKET IS PROVIDED "AS-IS". CASHORTRADE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO TICKETS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

For hard Ticket mailed to Buyers, each Seller must mail Ticket to the applicable Buyer on the first full business day after the Buyers purchase of such Ticket. Each Seller may only sell hard Tickets (i) to which Seller has legal title, and (ii) such Seller must have actual and/or constructive possession of such Tickets at the time of such sale (i.e., Seller must own the Ticket, and must either actually have the hard Ticket in Sellers possession, and/or Seller must reasonably anticipate receiving such hard Ticket with sufficient time to put Buyer in possession of such hard Ticket before the applicable Event). Seller agrees to ship hard Tickets within 24 hours of the first full business day after the Seller receives such hard Tickets from the primary ticketing company. Each Buyer will be notified via CashorTrade when such Buyers Tickets have shipped and been given a tracking number. Within 7 days of this shipping notification, you must log onto CashorTrade and either a) acknowledge receipt or b) report non-delivery. Once you acknowledge receipt, keeping track of the Ticket is your responsibility. CashorTrade cannot guarantee reissuing of lost Tickets after they are delivered to you.

If you do not receive your Ticket within 3 business days of the shipping notification, we recommend checking delivery status using your tracking number via FedEx, UPS, or USPS, as applicable, and contacting the Seller. Each Buyer has 7 days from the shipping date of a Ticket to report non-delivery of such Ticket. When you report non-delivery, CashorTrade will make commercially reasonable efforts to work with you and the Seller to coordinate delivery no later than the last full business day prior to the Event (not including the day of the Event).

For transactions for hard Tickets less than 7 days prior to the Event:

Both the Buyer and the Seller are mutually responsible for choosing and paying for shipping with a guaranteed arrival date prior to the day of the Event. CashorTrade cannot Guarantee Tickets that use the day of Event as a shipping day.
If Tickets are not received by the end of the business day prior to the Event, contact CashorTrade and the Seller immediately. CASHORTRADE DOES NOT PROVIDE A MONEY BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS SUBMITTED ON OR AFTER THE DAY OF THE EVENT. IF YOU FAIL TO REPORT NON-DELIVERY WITHIN 7 DAYS OF THE APPLICABLE SHIPPING NOTIFICATION OR AT LEAST 24 HOURS PRIOR TO THE EVENT, WHICHEVER IS EARLIER, CASHORTRADE WILL MAKE REASONABLE EFFORTS TO ENSURE DELIVERY OF YOUR TICKETS BUT CANNOT PROVIDE A MONEY-BACK GUARANTEE.

For in-person meet ups. The same timeline provisions apply to in-person Ticket exchanges as to deliveries of hard Tickets. If a Seller fails to meet at the arranged time or place, you may make a non-delivery complaint directly to the Seller and/or to CashorTrade.

For e-Ticket: The Seller has 24 hours from committing to the sale to deliver the Ticket to you. Tickets will arrive either directly from the primary ticketing company (e.g., a ticketmaster transfer) or via CashorTrade. If you do not receive your Ticket within 24 hours of the Sellers commitment to sell the Ticket to you, contact the Seller directly as well as CashorTrade support. FOR CASHORTRADE TO GUARANTEE DELIVERY, YOU MUST REPORT NON-DELIVERY TO CASHORTRADE WITHIN 48 HOURS OF YOUR E-TICKET PURCHASE, OR AT LEAST 24 HOURS BEFORE YOUR EVENT, WHICHEVER IS EARLIER. CASHORTRADE WILL MAKE COMMERCIALLY REASONABLE EFFORTS TO HELP YOU OBTAIN YOUR TICKETS, BUT DOES NOT PROVIDE A MONEY-BACK GUARANTEE FOR NON-DELIVERY COMPLAINTS ON SAME-DAY TRANSACTIONS, NOR FOR TICKETS NOT PREVIOUSLY REPORTED AS UNDELIVERED ON OR AFTER THE DAY OF SHOW. SAME-DAY TRANSACTIONS AND DELIVERY ARE GUARANTEED FOR VALIDITY, BUT NOT FOR DELIVERY.

SELLER POLICIES:

EACH SELLER MUST FOLLOW THE RULES BELOW TO ENSURE YOU RECEIVE THE FULL PURCHASE PRICE FOR YOUR TICKETS (Payout). ANY ATTEMPT TO COMMUNICATE OR PAY OUTSIDE THE CASHORTRADE PLATFORM IMMEDIATELY NULLIFIES YOUR TRADERS PROTECTION AND COULD LEAD TO SUSPENSION OR TERMINATION OF YOUR ACCOUNT.

Confirming Shipment for Print Ticket: You must ship your Ticket by the end of the first full business day after your transaction is completed. Within 24 hours of shipping, you must log onto CashorTrade, update status to sent, select the date and time you shipped ticket, and report your delivery method (UPS/USPS/DHL with delivery confirmation and tracking number). You must choose a shipping method with guaranteed delivery, insurance and tracking number. Note that changing the name on a Ticket order changes the name for the entire order. As an example, if you sell 2 Tickets to one Buyer, 1 ticket to another Buyer, and keep the 4th Ticket for yourself, you often cannot ask a primary ticket platform to reissue only part of an order. Therefore, shipping without insurance risks jeopardizing your Payout. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS SENT VIA STANDARD MAIL WITHOUT A TRACKING NUMBER AND/OR DELIVERY CONFIRMATION. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS LOST IN THE MAIL WITHOUT INSURANCE. CASHORTRADE CANNOT GUARANTEE PAYOUT FOR TICKETS IF YOU DO NOT UPDATE THE STATUS TO SENT AND ENTER THE APPROPRIATE TRACKING NUMBER WITHIN 24 HOURS OF SHIPPING THE TICKETS. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU DO NOT SHIP YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION IS COMPLETED.

E-ticket transfer: You must transfer your Ticket to the Buyer either by CashorTrade message or via primary ticketing transfer (such as Ticketmaster transfer) within 24 hours of completion of the transaction. Within 24 hours of delivery, you must log onto CashorTrade, update status to sent, select the date and time you sent the Ticket, and report your delivery method (i.e., CashorTrade message or primary ticket transfer). For ticket purchases within 24 hours of the Event, you must transfer Tickets at least 2 hours prior to the Event. THE COMPANY CANNOT GUARANTEE PAYOUT FOR TICKETS TRANSFERRED WITHIN 2 HOURS OF THE EVENT.

For any Ticket type, Buyers may reach out to you via CashorTrade if Buyer has not received the Ticket, or are having issues redeeming the Ticket. IF YOU SELL A TICKET THAT IS NOT VALID, EVEN ACCIDENTALLY, THE BUYER WILL BE REFUNDED THE ENTIRETY OF THE PURCHASE PRICE, AND YOU WILL NOT BE ENTITLED TO RECEIVE ANY PAYOUT.

Timing of Payout

Less than 1 year on CashorTrade, or less than 3 reviews: Payout is 48 hours after the Event, except in cases of a Buyer dispute.
Power Users:
- Hard Ticket: After you update delivery status, Payout is delivered within one business day of confirmation of receipt from Buyer, or 7 days after the Ticket sent through an approved shipping method (together with a tracking number and insurance). THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU USE AN UNAPPROVED SHIPPING METHOD OR DO NOT SEND YOUR TICKETS ON THE FIRST FULL BUSINESS DAY AFTER THE TRANSACTION.
- E-Ticket: Payout is delivered within one business day of confirmation of receipt from Buyer or 7 days after you report ticket is sent via CashorTrade message or primary ticket transfer if the Buyer hasnt reported non-delivery. THE COMPANY CANNOT GUARANTEE PAYOUT IF YOU FAIL TO UPDATE THE STATUS OF YOUR TICKET TO SENT AND REPORT YOUR TRANSFER METHOD WITHIN 24 HOURS OF

Event Cancellation: If an Event is cancelled and not rescheduled, the Company will remove the Event and any listings related to the Event from our Site and the App, and inform both Buyer and Seller about the cancellation with further instructions. If the Seller requires Sellers Ticket(s) back to obtain a refund of the original purchase price from the primary ticketing company, Seller must contact the Company immediately after the cancellation. The Buyer is required to retain the Ticket(s) and upon request from the Company to send them back to either the Seller or to the Company (as instructed by the Company). The Buyer will receive a full refund once Seller has sent back the Ticket(s) (if applicable) and the Seller will not be paid. If the Seller has already been paid, payment for the sale may be recovered by charging the Seller's existing payment method, or by setting off this amount against pending payments for other Tickets the Seller has sold or will sell in the future.

Postponement: If an Event is postponed, the Company will work with Buyers and Sellers on a case-by-case basis attempting to resolve any Ticket issues. Sellers are prohibited from reselling, invalidating or changing Tickets for postponed Events. Refunds will not be issued for postponed Events, unless they are ultimately cancelled as stated above.

Other Event changes: The Company is not responsible for partial performances, venue, line-up or time changes. No refunds will be issued in these instances.

Good Faith. CashorTrade is built on a peer-to-peer ethos. Both parties are expected to make reasonable efforts to help complete the transaction. Sellers must recognize that cancelling an order constitutes cancellation of an entire order. This could disrupt tickets or other tickets that Seller sold. CashorTrade monitors the frequency and rate at which you drop sales as compared to your total sales, and we reserve the right, upon notice to you, to suspend your account if we determine that your dropped order rate has exceeded an acceptable level. You acknowledge and agree that if abusing the CashorTrade marketplace, as determined by CashorTrade in its sole discretion, including, without limitation: (i) dropping orders at one price and relisting the same tickets for higher prices; (ii) engaging in speculative listings; and/or (iii) failing to make reasonable, good-faith efforts in coordinating sales and exchanges on CashorTrade; may result in, in the case of a Seller, forfeiture of the applicable Payout, and/or suspension or termination of your CashorTrade account.

BUYER/SELLER DISPUTE RESOLUTION: In the event of a bona fide dispute between Buyer and Seller, prior to initiating any legal proceeding, whether arbitration or otherwise, each Buyer and each Seller hereby agrees to notify the other party as well as the Company of such dispute, and to attempt to negotiate an informal resolution through CashorTrade. In connection with the informal mediation of any dispute, the Company may rely and shall be protected in acting or refraining from acting upon any written notice, instructions, or requests furnished to it hereunder and believed by it to be genuine and to have been signed or presented by the proper party or parties. Cash or Trade shall not be liable for any action taken by it in good faith and believed by it to be authorized or within any rights or powers conferred upon it by this Policy and applicable law, may consult with counsel of its own choice and shall have full and complete authorization and protection for any action taken or suffered by it hereunder in good faith and in accordance with the opinion of such counsel. If, after a good-faith effort to negotiate, any party feels that the dispute has not and cannot be resolved informally, the party intending to pursue legal proceedings agrees to notify the other party via e-mail prior to initiating such proceedings. The Company may thereupon, in its sole discretion, deliver any funds then-held by the Company to which such dispute pertains to the Clerk of the Court of Chittenden County, Vermont, for resolution of ownership, and Buyer and Seller shall jointly and severally be responsible for paying to the Company all costs, expenses and fees in connection therewith.

The Buyer and Seller hereby jointly and severally agree to indemnify the Company for, and to hold the Company harmless against, any and all claims, suits, actions, proceedings, investigations, judgments, deficiencies, damages, settlements, liabilities and expenses (including reasonable legal fees and expenses of attorneys chosen by the Company) as and when incurred, arising out of or based upon any act, omission, alleged act or alleged omission by the Company or any other cause, in any case in connection with the acceptance of, or performance or non-performance by the Company of, any of the Companys duties under this Policy, except as a result of the Companys bad faith, willful misconduct or gross negligence. Except in cases of the Companys bad faith, willful misconduct or gross negligence, the Company shall be fully protected in acting in reliance upon any certificate, statement, request, notice, advice, direction, other agreement or instrument or signature reasonably and in good faith believed by the Company to be genuine, in assuming that any person purporting to give the Company any of the foregoing in accordance with the provisions hereof, or in connection with either this Policy or the Companys duties hereunder, has been duly authorized to do so, or in acting or failing to act in good faith on the advice of any counsel retained by the Company. The Company shall not be liable for any mistake of fact or law or any error of judgment, or for any act or omission, except as a result of its bad faith, willful misconduct or gross negligence.

Tax Liability. If you sell Tickets to Buyers in the US, some states may require you to collect applicable sales tax on your transactions. Additionally, if you sell to Buyers in the EU, you may be required to charge and remit VAT. Each Seller is responsible for determining whether any taxes are due on your sale of a Ticket, and for collecting and remitting such taxes. Any applicable taxes must be included in the Purchase Price of your Ticket. CashorTrade does not routinely collect, withhold, or otherwise calculate or track the tax liability of any User, nor can CashorTrade provide any guidance or advice with respect to tax matters. Accordingly, CashorTrade encourages you to consult with your legal counsel and/or accounts and CPAs with respect to the tax implications, if any, of buying or selling Tickets. Nevertheless, upon request by CashorTrade, you agree to provide CashorTrade with your Social Security Number or other tax identification number if necessary for CashorTrade to provide (without notice to you) information to the relevant tax authorities related to payments you receive from us, and you further authorize CashorTrade to release that information to the relevant tax authorities. Such taxes may include any applicable sales, use, excise, value added, service and/or other indirect taxes.

All Users of CashOrTrade, including any purchase or sales of Tickets hereunder, are, in addition to this Policy, subject to and governed by CashorTrades Terms of Service located at [https://cashortrade.org/about/terms-and-conditions] and our Privacy Policy located at [https://cashortrade.org/about/privacy-policy].