Money Back Guarantee

Trader’s Protection™

Every credit card payment is held in secure escrow until tickets are delivered and validated

How it Works

Payment Process

01. Secure Payment Buyer pays with credit card. Funds are immediately held in secure escrow.

02. Escrow Hold Money stays protected in escrow until delivery and validation are complete.

03. Validation Tickets are verified as legitimate and successfully transferred to buyer.

04. Payout Once validated, seller receives payment based on their Trust Level timing.

What’s Covered

The common resale issues

Event cancelled

If an event is canceled, we work to facilitate the refund process for buyers and sellers.

Not delivered

If the seller doesn’t transfer tickets by the deadline, your payment is returned immediately.

Fraud

If a member is flagged as fraudulent, you will be fully refunded. The member will face suspension.

Trusted by Fans Since 2009